IBM Security MaaS360 Logo
IBM Security MaaS360 Logo
IBM

IBM Security MaaS360

Composite Score
6.6 /10
CX Score
6.8 /10
Category
IBM Security MaaS360
6.6 /10

What is IBM Security MaaS360?

Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.

Company Details


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Awards & Recognition

IBM Security MaaS360 won the following awards in the Unified Endpoint Management category

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IBM Security MaaS360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Security MaaS360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

89 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
80%
Negotiation and Contract:
74%
Conflict Resolution:
80%
Strategy & Innovation:
76%
Service Experience:
77%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Security MaaS360?

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6% Negative
2% Neutral
92% Positive

Pros

  • Enables Productivity
  • Security Protects
  • Acts with Integrity
  • Altruistic

Feature Ratings

Average 73

Manage All Endpoints

78

Device Management and Security

77

Application Management

77

Expense Management

75

Content Management

73

Single Pane of Glass

69

Integration with ITSM and ITAM Tools

69

Location Services

69

Vendor Capability Ratings

Average 72

Ease of IT Administration

81

Ease of Customization

75

Vendor Support

73

Business Value Created

72

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Ease of Implementation

72

Ease of Data Integration

71

Breadth of Features

71

Quality of Features

70

Usability and Intuitiveness

66

IBM Security MaaS360 Reviews

Vinay R.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Bad product with bad support

Likeliness to Recommend

5 /10

What differentiates IBM Security MaaS360 from other similar products?

Bundle with other IBM products

What is your favorite aspect of this product?

Username entry logs

What do you dislike most about this product?

Pathetic support

What recommendations would you give to someone considering this product?

The support is very bad and they cannot evolve with that support

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Brian L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Robust management!

Likeliness to Recommend

9 /10

What differentiates IBM Security MaaS360 from other similar products?

IBM Security MaaS360 differentiates itself with its strong integration with IBM's security ecosystem, comprehensive compliance support across multiple regulations, and its cognitive insights capability that leverages Watson AI to provide enhanced visibility and intelligence for device and security management. These features make it a unique choice for organizations deeply embedded in the IBM infrastructure or those requiring advanced analytics and proactive management capabilities.

What is your favorite aspect of this product?

My favorite aspect of IBM Security MaaS360 is its integration with Watson AI, which provides advanced analytics and cognitive insights. This feature enhances decision-making and security responses, making it a standout tool for proactive enterprise mobile and endpoint management.

What do you dislike most about this product?

What I dislike most about IBM Security MaaS360 is its user interface, which can sometimes feel outdated and less intuitive compared to more modern endpoint management solutions. This can make navigation and user adoption more challenging, especially for new users.

What recommendations would you give to someone considering this product?

For those considering IBM Security MaaS360, I recommend thoroughly evaluating how well it integrates with your existing IT infrastructure, particularly if you're already using other IBM products. Leverage the trial period to test its capabilities, especially the analytics and management features powered by Watson AI. Ensure your team receives adequate training to fully utilize its extensive features and check that the tool meets your specific compliance and security needs. Investing in understanding its interface and setup will help you maximize the benefits of its powerful management capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

varun m.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Many security features

Likeliness to Recommend

9 /10

What differentiates IBM Security MaaS360 from other similar products?

It has the most security features as compared to other products

What is your favorite aspect of this product?

data security and resource management

What do you dislike most about this product?

nothing that i know

What recommendations would you give to someone considering this product?

If you want extra features then consider this product

Pros

  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation
  • Transparent