IBM

IBM Product Master

Composite Score

6.4 /10

CX Score

6.4 /10

15 Reviews Write a Review

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What is IBM Product Master?

IBM Product Master (formerly IBM InfoSphere Master Data Management Collaborative Edition) provides product information management (PIM) and collaborative master data management (MDM) capabilities. It creates an accurate and up-to-date repository of product and service information that can be used throughout organizations for strategic business initiatives. Product Master aggregates information from any upstream system, enforces business processes to ensure data accuracy and consistency, and synchronizes trusted information with downstream systems.

Company Details

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IBM Product Master Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Product Master.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

2
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Product Master?

0% Negative

23% Neutral

77% Positive

Pros

Trustworthy
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 74

Master Record Management

Integration

Data Syndication

Product Categorization & Relationships

Workflow and Approval Management

Role-Based Access Management

Digital Asset Management

Product Data Analytics

Advanced Search and Filtering

Data Export

Omni-Channel Information Delivery

Vendor Capability Ratings

Average 71

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

IBM Product Master Reviews

Krzysztof O.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Good product

Likeliness to Recommend

7 /10

What differentiates IBM Product Master from other similar products?

Ease of use

What is your favorite aspect of this product?

Intuitivness

What do you dislike most about this product?

Sometimes it's hard to pinpoint the source of the problems

What recommendations would you give to someone considering this product?

Training is required

Pros

Reliable
Respectful
Transparent
Performance Enhancing

Cons

Less Effective Service
Vendor Friendly Policies

Patricia C.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

ease of use, pricey, integrations, good features,

Likeliness to Recommend

9 /10

What differentiates IBM Product Master from other similar products?

Brand, reputation, vendor support, trustworthinesss of product

What is your favorite aspect of this product?

ease of use, integrations, sales teams use it, IT support, trustworthiness

What do you dislike most about this product?

costliness, time spent to install, big company, sometimes hard to reach customer service,

What recommendations would you give to someone considering this product?

good vendor support, ability to integrate fast, good for teams, sales and support, product understanding

Pros

Fair
Acts with Integrity
Helps Innovate
Reliable

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Some tools were very helpful and functional

Likeliness to Recommend

7 /10

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Less Efficient Service
Less Effective Service

IBM Product Master

What is IBM Product Master?

Company Details

Need Assistance?

IBM Product Master Ratings

81 Likeliness to Recommend

2 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love IBM Product Master?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

IBM Product Master Reviews

Krzysztof O.

Good product

Likeliness to Recommend

Pros

Cons

Patricia C.

ease of use, pricey, integrations, good features,

Likeliness to Recommend

Pros

Some tools were very helpful and functional

Likeliness to Recommend

Pros

Cons

2
Since last award

4
Since last award

Feature Ratings

Master Record Management

Integration

Data Syndication

Product Categorization & Relationships

Workflow and Approval Management

Role-Based Access Management

Digital Asset Management

Product Data Analytics

Advanced Search and Filtering

Data Export

Omni-Channel Information Delivery

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support