What is IBM Maximo?

Keep critical assets operating at maximum efficiency with Maximo and IoT

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Awards & Recognition

IBM Maximo won the following awards in the IT Asset Management - Enterprise category

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IBM Maximo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 79

Data Import Export and Aggregation

81

End to End Lifecycle Management

80

Integrated Discovery

78

Data Center Analytics

78

Decentralized Management

77

Analytics and Reporting

76

Vendor Capability Ratings

Average 81

Ease of IT Administration

84

Quality of Features

83

Availability and Quality of Training

82

Ease of Customization

81

Ease of Implementation

81

Business Value Created

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Breadth of Features

80

IBM Maximo Reviews

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic and clever software

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

The specialty of the IBM Control Desk system is that it comes with an automated process management feature and complete asset lifecycle management capability of IT hardware and software license compliance. IBM Control Desk is a fantastic software company that has created a fantastic platform for using cloud storage that we can cleverly modify to our needs.

What is your favorite aspect of this product?

The IBM Control Desk solution is incredibly handy, and we can easily build our own help desk and take advantage of all of the features. IBM Control Desk can be used for report generation and keeping track of whether or not the personnel is dealing with the tickets sent by irate users. This helps us be more productive daily.

What do you dislike most about this product?

I haven't found major issues in this system. IBM Control Desk is a system that lets individuals and businesses carefully examine the IT assets in their frameworks. It allows them to quickly identify errors and propose solutions. It is just amazing because it is handy and anyone can handle it enjoyably.

What recommendations would you give to someone considering this product?

The IBM Control Desk system is a good choice for companies of all sizes. Customer service is also not awful. They were quite helpful when we needed them, and they remained available until the problem was remedied. Anyone can utilize it to provide the finest service to their customers and staff.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

stephanie b.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Great for managing data for a lot of clients.

Likeliness to Recommend

8 /10

What differentiates IBM Maximo from other similar products?

IBM control desk allows us to effectively support several customers through a single pane of glass. The ITSM avails us with easy access to self-support information minimizing to and fro calls to service desk agents. It has wonderful tools that send notifications about problems immediately and ask for our services. It conducts impact analysis automatically changes the course of action if it has proven to cause hindrances in workflow before. IBM Control Desk gives us improved visualization of our infrastructure and increased control over our assets automation to minimize costs and enhance the efficiency, and effectiveness of our processes.

What is your favorite aspect of this product?

I like how streamlined the deployment options are whether it is on premise or cloud SaaS. I have been able to install it as VM image this, has provided me a the ability to change the delivery model in a a very straightforward way as our department grows. i love the that OSLC integrations act as unifiers and permit us to link to data stored in other sources, eliminating need to store additional copies of data.

What do you dislike most about this product?

It has limitations when integrating with some software. They lack customer support and minimal documentation. This has been a huge problem for those who lack extensive knowledge about the software.

What recommendations would you give to someone considering this product?

It is a wonderful ITSM ad greatly improve the efficiency of the organization; with its many apps that allow for managing data centers for several clients. There is very limited documentation about the deployment and use of the software.

Pros

  • Helps Innovate
  • Reliable
  • Client Friendly Policies
  • Altruistic
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Pleasure to work with the product!

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Effective Service