IBM

IBM Maximo IT

Composite Score

8.5 /10

CX Score

8.7 /10

40 Reviews Write a Review

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What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Service Management - Enterprise category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

8 Top Rated Capabilities

7 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 93%
Conflict Resolution:: 96%
Strategy & Innovation:: 93%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Respectful
Caring
Saves Time

Feature Ratings

Average 84

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

End User Self Serve

Integrated Knowledge Management

Multi-Site Functionality

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

IT Service Management - Midmarket

Score 8.6

View IBM Maximo IT in this category (opens in a new tab)

IT Asset Management - Enterprise

Score 8.4

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

Gokul R.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Sometimes it will be slow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asish A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

No setup fee

What is your favorite aspect of this product?

IBM Control Desk is extensive in gathering data, where it clearly identifies a problem before taking any rectification strategies.

What do you dislike most about this product?

Conservative in integrating with some other extensions or software.

What recommendations would you give to someone considering this product?

IBM Control Desk works in multiple situations or scenarios, due to its advancements status.

Pros

Continually Improving Product
Reliable
Efficient Service
Respectful

Robbie S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Up to the minute and flexible software.

Likeliness to Recommend

8 /10

What differentiates IBM Maximo IT from other similar products?

We use IBM control Desk for management and monitoring of our IT assets. we use it to asses their performance and solve any issues affecting them reducing their capacity to operate. It is collects data extensively from various databases and clearly identifies problems, finds the root cause before taking any amendments.

What is your favorite aspect of this product?

The very powerful monitoring capabilities of the software; IBM control desk ensures that we have a view of our assets at all times enabling us to see problems in real time and solve them before they cause much harm. It is also very flexible and can be used in multiple scenarios once it has been correctly configured.

What do you dislike most about this product?

It has restricted integration with other tools, this has been compensated for by the APIs to some extent but not fully. IBM is also lacking in terms of support and documentation greatly affecting those with limited knowledge in the software

What recommendations would you give to someone considering this product?

IBM control desk has helped create more transparency into our workflows beyond IT and operations. The real time view into all our enterprise deployed assets configuration and maintenance specifics help improve performance. The software is very flexible and can be used in different areas our our large company.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

IBM Maximo IT Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love IBM Maximo IT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

IT Service Management - Midmarket

IT Asset Management - Enterprise

Enterprise Asset Management

IBM Maximo IT Reviews

Gokul R.

Easy to use

Likeliness to Recommend

Pros

Asish A.

Fantastic product!

Likeliness to Recommend

Pros

Robbie S.

Up to the minute and flexible software.

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Technician Administration

End User Support Solutions

Business Application Integration

Integration With IT Tools

Reporting

Multi Device Capability

End User Self Serve

Integrated Knowledge Management

Multi-Site Functionality

Systems Management Integration

Service Catalog

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Vendor Support