What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details


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Awards & Recognition

IBM Maximo IT won the following awards in the IT Asset Management - Enterprise category

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IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
84%
Conflict Resolution:
91%
Strategy & Innovation:
88%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

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3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 80

Data Import Export and Aggregation

82

End to End Lifecycle Management

82

Data Center Analytics

79

Integrated Discovery

79

Analytics and Reporting

78

Decentralized Management

78

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Quality of Features

84

Business Value Created

83

Availability and Quality of Training

82

Ease of Customization

82

Ease of Implementation

82

Usability and Intuitiveness

82

Vendor Support

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

IBM Maximo IT Reviews

Yasir L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Reliable product

Likeliness to Recommend

7 /10

What differentiates IBM Maximo IT from other similar products?

SLA integrations, reports, and integration with other applications are the most valuable

What is your favorite aspect of this product?

Control Desk integrates with monitoring and event management capabilities in the IBM Cloud Pak to detect outages and automatically open trouble tickets

What do you dislike most about this product?

Connectivity is what bothers, can be much more robust for saas apps

What recommendations would you give to someone considering this product?

Helps managing multivendor multicloud environment

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Less Friendly Negotiation

Kate S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Give peace of mind to us

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

In our organization, we primarily use it to handle concerns with the administration of IT assets and those issues' connected issues. While we evaluate the effects of changes and repairs, we provide our customers with a simple, self-service approach to reporting problems with their IT infrastructure and software usage.

What is your favorite aspect of this product?

As a manager, I have a lot of control over the automation, triggers, and macros that my agents use to manage their workload, be reminded to follow up, etc. Agents can customize their inbox by setting up ticket displays in a way that makes sense for them specifically. It enables our representatives to maintain order and quickly address consumer issues. Last but not least, because of its advanced position, IBM Control Desk functions in a variety of circumstances or scenarios.

What do you dislike most about this product?

I have nothing to say about what I dislike about it. Because I had an extremely advantageous time with IBM. It saves my life by giving us reliability, security, and all other things that we were searching for before having it. They also offer each week's upgrade that makes it more powerful.

What recommendations would you give to someone considering this product?

IBM Control Desk is the tool that will help organizations who want to carefully monitor the IT assets in their systems quickly discover errors and offer potential solutions within a reasonable price. Even for large enterprises, IBM Control Desk's configuration is strong and useful.

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simplicity and reliability are the key point

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

Once properly configured, IBM Control Desk is a versatile tool that can easily adapt to a variety of situations. Implementing IBM Control Desk as our primary support tool has been a highly successful investment that has improved our response times and ticket management.

What is your favorite aspect of this product?

Overall I had a pleasant experience with it. In our organization, we use IBM Control Desk to manage and monitor IT assets, assess their performance, and address any issues that might be preventing them from operating to their full potential. Control Desk has the ability to effectively track the status of our issues and modifications. Despite technical working and features, I appreciate their support team who always urges us to help us with each problem.

What do you dislike most about this product?

The time tracking functionality, in my opinion, is seriously missing. Additionally, there may be a lack of reporting regarding tracking and difficulty calculating time data for certain agents. For individuals without extensive expertise on the issue, the lack of help and documentation from IBM has proven to be a serious difficulty, especially throughout the implementation.

What recommendations would you give to someone considering this product?

IBM Control Desk is incredibly user-friendly, allowing you to fully utilize capabilities and quickly build your own service desk. You can create your own filters to get better results when comparing data from different eras of the year. When it comes to informing you of the location of your company, IBM Control Desk is ideal.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation