
What is IBM Maximo IT?
Keep critical assets operating at maximum efficiency with Maximo and IoT
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 88%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM Maximo IT?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Import Export and Aggregation
End to End Lifecycle Management
Data Center Analytics
Integrated Discovery
Analytics and Reporting
Decentralized Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
IBM Maximo IT Reviews

Yasir L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Aug 2022
Reliable product
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
SLA integrations, reports, and integration with other applications are the most valuable
What is your favorite aspect of this product?
Control Desk integrates with monitoring and event management capabilities in the IBM Cloud Pak to detect outages and automatically open trouble tickets
What do you dislike most about this product?
Connectivity is what bothers, can be much more robust for saas apps
What recommendations would you give to someone considering this product?
Helps managing multivendor multicloud environment
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.

Kate S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Give peace of mind to us
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
In our organization, we primarily use it to handle concerns with the administration of IT assets and those issues' connected issues. While we evaluate the effects of changes and repairs, we provide our customers with a simple, self-service approach to reporting problems with their IT infrastructure and software usage.
What is your favorite aspect of this product?
As a manager, I have a lot of control over the automation, triggers, and macros that my agents use to manage their workload, be reminded to follow up, etc. Agents can customize their inbox by setting up ticket displays in a way that makes sense for them specifically. It enables our representatives to maintain order and quickly address consumer issues. Last but not least, because of its advanced position, IBM Control Desk functions in a variety of circumstances or scenarios.
What do you dislike most about this product?
I have nothing to say about what I dislike about it. Because I had an extremely advantageous time with IBM. It saves my life by giving us reliability, security, and all other things that we were searching for before having it. They also offer each week's upgrade that makes it more powerful.
What recommendations would you give to someone considering this product?
IBM Control Desk is the tool that will help organizations who want to carefully monitor the IT assets in their systems quickly discover errors and offer potential solutions within a reasonable price. Even for large enterprises, IBM Control Desk's configuration is strong and useful.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.

Belinda J.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jun 2022
Simplicity and reliability are the key point
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
Once properly configured, IBM Control Desk is a versatile tool that can easily adapt to a variety of situations. Implementing IBM Control Desk as our primary support tool has been a highly successful investment that has improved our response times and ticket management.
What is your favorite aspect of this product?
Overall I had a pleasant experience with it. In our organization, we use IBM Control Desk to manage and monitor IT assets, assess their performance, and address any issues that might be preventing them from operating to their full potential. Control Desk has the ability to effectively track the status of our issues and modifications. Despite technical working and features, I appreciate their support team who always urges us to help us with each problem.
What do you dislike most about this product?
The time tracking functionality, in my opinion, is seriously missing. Additionally, there may be a lack of reporting regarding tracking and difficulty calculating time data for certain agents. For individuals without extensive expertise on the issue, the lack of help and documentation from IBM has proven to be a serious difficulty, especially throughout the implementation.
What recommendations would you give to someone considering this product?
IBM Control Desk is incredibly user-friendly, allowing you to fully utilize capabilities and quickly build your own service desk. You can create your own filters to get better results when comparing data from different eras of the year. When it comes to informing you of the location of your company, IBM Control Desk is ideal.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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