IBM

IBM Cloud Paks for Business Automation

Composite Score

8.5 /10

CX Score

8.7 /10

29 Reviews Write a Review

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What is IBM Cloud Paks for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

Company Details

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Awards & Recognition

IBM Cloud Paks for Business Automation won the following awards in the Business Process Management category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

2021 Data Quadrant Champion

2021

IBM Cloud Paks for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Paks for Business Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 87%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Paks for Business Automation?

10% Negative

0% Neutral

90% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Trustworthy

Feature Ratings

Average 82

Process Management

Business Rules Management

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

IBM Cloud Paks for Business Automation Reviews

Nishanth A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

One Stop Solution for Business Automation.

Likeliness to Recommend

9 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

IBM Cloud Pak is unique from other products, it's not only an RPA tool it gives the ability to automate the complex business process. As most of the other providers not supporting web/cloud based architecture but here we get that advantage too. Using this we were able to integrate with other cloud based applications without any hassle.

What is your favorite aspect of this product?

As a low code no code developer, I was able to achieve all of my tasks especially the reporting and monitoring part here is too good. Not only that we were able to leverage AI services with that we satisfied the clients requirements.

What do you dislike most about this product?

One difficulty which I faced was in my initial times I was not able to understand few features using the official documentation. So I would request the team to improve the documentation and it doesn't support LDAP that's also an major problem

What recommendations would you give to someone considering this product?

Anyone who is looking to automate their repetitive mundane take definitely can go for it, as it has lot AI capabilities and cloud support. The licensing cost of the product is comparatively low than other vendors. Also the support the product team offers is too good and very helpful during tough times.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Crystal A. O.

Role: Vendor Management
Industry: Manufacturing
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic and doesn't disappoint

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

Their multicloud approach, integration capabilities and that it's a unified platform.

What is your favorite aspect of this product?

That it runs on Kubernetes and it's scalable and flexible.

What do you dislike most about this product?

The price could be improved upon.

What recommendations would you give to someone considering this product?

Take time to review all of the advantages and features of the product, so you can utilize them all, especially the security and compliance ones.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaharyar Y.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

All the product set in this cloud Pak arefantastic

Likeliness to Recommend

7 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

IBM cloud Pak for Business Automation provides a set of tools / products combine in a single pack which enhance the productivity of your environment. Not seen this with any other product or principle.

What is your favorite aspect of this product?

I mostly used IBM Process Mining and RPA. Recently I like the way IBM PM provides analytics and predicts the flaws present in your existing business processes.

What do you dislike most about this product?

There is not documentation available for Task Simulation and also IBM representatives does not suggest to use this feature set as this can be a time taking process.

What recommendations would you give to someone considering this product?

For IBM process mining I would say the product right now Is in initial stage, it will take time for the market to understand its uniqueness.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

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IBM Cloud Paks for Business Automation

What is IBM Cloud Paks for Business Automation?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

IBM Cloud Paks for Business Automation Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love IBM Cloud Paks for Business Automation?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

IBM Cloud Paks for Business Automation Reviews

Nishanth A.

One Stop Solution for Business Automation.

Likeliness to Recommend

Pros

Crystal A. O.

Fantastic and doesn't disappoint

Likeliness to Recommend

Pros

Shaharyar Y.

All the product set in this cloud Pak arefantastic

Likeliness to Recommend

Pros

Most Popular IBM Cloud Paks for Business Automation Comparisons

CMW Platform

Airtable

Oracle Business Process Management

SAP Business Workflow

Pega BPM

Bizagi BPM

1
Since last award

1
Since last award

Feature Ratings

Process Management

Business Rules Management

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support