IBM Cloud Pak for Business Automation Logo
IBM Cloud Pak for Business Automation Logo
IBM

IBM Cloud Pak for Business Automation

Composite Score
8.4 /10
CX Score
8.6 /10
Category
IBM Cloud Pak for Business Automation
8.4 /10

What is IBM Cloud Pak for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

Company Details


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Awards & Recognition

IBM Cloud Pak for Business Automation won the following awards in the Business Process Management category

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IBM Cloud Pak for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Pak for Business Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Pak for Business Automation?

12% Negative
0% Neutral
88% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 82

Process Management

87

Business Rules Management

86

BPM Workflow and Approvals

85

Deployment

84

Process Monitoring and Optimization

83

Process Modelling and Design

79

Knowledge and Document Management

77

Process Simulation and Execution

77

Form and Report Building

76

Analytics and Reporting

74

Collaboration

71

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

82

Availability and Quality of Training

82

Quality of Features

82

Ease of Data Integration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Customization

79

Vendor Support

76

IBM Cloud Pak for Business Automation Reviews

Shaharyar Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

All the product set in this cloud Pak arefantastic

Likeliness to Recommend

7 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

IBM cloud Pak for Business Automation provides a set of tools / products combine in a single pack which enhance the productivity of your environment. Not seen this with any other product or principle.

What is your favorite aspect of this product?

I mostly used IBM Process Mining and RPA. Recently I like the way IBM PM provides analytics and predicts the flaws present in your existing business processes.

What do you dislike most about this product?

There is not documentation available for Task Simulation and also IBM representatives does not suggest to use this feature set as this can be a time taking process.

What recommendations would you give to someone considering this product?

For IBM process mining I would say the product right now Is in initial stage, it will take time for the market to understand its uniqueness.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Joel C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great program but very expensive.

Likeliness to Recommend

9 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

When compared to the costs of other programs, the initial setup and ongoing maintenance of this one might be quite expensive for smaller companies.

What is your favorite aspect of this product?

IBM Cloud PAK's finest quality is that it is a simple platform for integrating cloud and on-premises data and applications. This not only aids in tracking the data and ensuring a smooth integration of systems, but it also gives a bird's-eye view of the data flow between various platforms.

What do you dislike most about this product?

When new product updates are produced on a regular basis, it creates a challenge for us since we need to refer to the product documentation to ensure that we are always up to date and on the cutting edge of the industry.

What recommendations would you give to someone considering this product?

I recommend this program because it offers a highly effective solution for integrating various platforms and facilitating the retrieval of pertinent information through data processing across several systems. This ability contributes to the enhancement of precise management decision-making.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Amie W.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Powerful monitoring software.

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

This is a very great tool for infrastructure analysis and root cause determination in small or large enterprises. Many of the important features I discovered convinced me to use this software. It's fantastic to have active monitoring, predictive analysis of errors or alarms, service level control, and full user administration.

What is your favorite aspect of this product?

The ability to have real-time notifications, synthetic monitoring of online or cloud-based apps, as well as appropriate tracking and monitoring, is what I value most about the Business Process Monitor tool. Acquire the needs, delivery parameters, and concept that incorporates timetable first. Service confluence will be the key focus, where challenges are instantly presented as a cost.

What do you dislike most about this product?

Adaptation is not always simple, and progress requires more knowledge and comprehension. I object to the need that labeling be done at the agent level as opposed to the GUI. The biggest problem facing our business, in my opinion, is labels. It's a tad pricy in my opinion, and I'd prefer it to be more integrated with other products.

What recommendations would you give to someone considering this product?

This tool supports synthetic monitoring, which provides real-time statistics on the application's availability. While maximizing infrastructure use, it gives real-time monitoring that offers crucial visibility into persistently low regions. The device's AI is also quite smart and effective at identifying potential underlying causes of problems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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