Hubstaff Customer Reviews 2024

Hubstaff

Composite Score

8.3 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is Hubstaff?

Hubstaff helps businesses reach new levels of productivity through better team, project, and time management. Hubstaff (hubstaff.com) time tracking software is used by over 10,000 teams across the world that want to achieve more. Track work hours, pay team members, invoice clients, see in-depth reporting, and more through our web dashboard, desktop, and mobile apps.

Company Details

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Awards & Recognition

Hubstaff won the following awards in the Employee Monitoring category

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5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Hubstaff Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubstaff.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubstaff?

2% Negative

0% Neutral

98% Positive

Pros

Trustworthy
Efficient Service
Reliable
Inspires Innovation

Feature Ratings

Average 87

Task Tracking

Dashboards and Reporting

Application and URL Monitoring

Document and File Tracking

Screenshots

Domain Blocking

Productivity Analysis

Timesheet

Alerts

Keystroke Recording

Location Tracking

Vendor Capability Ratings

Average 85

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Hubstaff Reviews

Victoria P.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use

Likeliness to Recommend

10 /10

What differentiates Hubstaff from other similar products?

It is very intuitive and integrates well into other tools like Asana

What is your favorite aspect of this product?

Easy to use, over the last few years it's only not worked 1-3 times. I use this daily. I also like knowing when a screenshot is being taken - which is a notification you an enable while using the tool.

What do you dislike most about this product?

Theres nothing I dislike about this product.

What recommendations would you give to someone considering this product?

If you are looking to easily track time spent on tasks for remote employees then I would definitely recommend Hubstaff as it integrates well into other tools.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Effective Service

Hubstaff

What is Hubstaff?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Hubstaff Ratings

87 Likeliness to Recommend

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Hubstaff?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Screenshots The ability to capture screenshots manually or through random screen capture.

Domain Blocking Ability to restrict access to certain websites.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Keystroke Recording Records and archives all user keystrokes.

Location Tracking Real-time GPS locating monitoring of employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Hubstaff Reviews

Victoria P.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Task Tracking

Dashboards and Reporting

Application and URL Monitoring

Document and File Tracking

Screenshots

Domain Blocking

Productivity Analysis

Timesheet

Alerts

Keystroke Recording

Location Tracking

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created