Hubstaff Customer Reviews 2024

Hubstaff

Composite Score

8.3 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is Hubstaff?

Hubstaff helps businesses reach new levels of productivity through better team, project, and time management. Hubstaff (hubstaff.com) time tracking software is used by over 10,000 teams across the world that want to achieve more. Track work hours, pay team members, invoice clients, see in-depth reporting, and more through our web dashboard, desktop, and mobile apps.

Company Details

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Awards & Recognition

Hubstaff won the following awards in the Employee Monitoring category

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5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Hubstaff Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubstaff.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubstaff?

2% Negative

0% Neutral

98% Positive

Pros

Trustworthy
Efficient Service
Reliable
Inspires Innovation

Feature Ratings

Average 87

Task Tracking

Dashboards and Reporting

Application and URL Monitoring

Document and File Tracking

Screenshots

Domain Blocking

Productivity Analysis

Timesheet

Alerts

Keystroke Recording

Location Tracking

Vendor Capability Ratings

Average 85

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Hubstaff Reviews

Natalia E.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Excellent tool to track team's productivity

Likeliness to Recommend

10 /10

What differentiates Hubstaff from other similar products?

It allows you to manage projects, team members, payments, and productivity in only one place.

What is your favorite aspect of this product?

The measurement of my team members' value

What do you dislike most about this product?

It's easy to forget to turn it on/off. It doesn't matter how many alerts you have previously set up

What recommendations would you give to someone considering this product?

It's affordable and helps you understand your team's productivity and manage time vs cost per employee, tasks, and projects.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Saurabh S.

Role: Industry Specific Role
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

This will take away your stress of monitor staff.

Likeliness to Recommend

9 /10

What differentiates Hubstaff from other similar products?

What really differentiate Hubstaff from other is that how easy to set it up and run. It barely takes minute or so comparing to other similar product out there.

What is your favorite aspect of this product?

Favorite thing about this, i would say the detail reporting that it provides on each employees time spent and that really help us underline the appropriate measures whether be it training to improve productivity or other action.

What do you dislike most about this product?

GPS tracking can be invasion of employees privacy, if policies are not defined well to protect right to privacy outside the work commitment.

What recommendations would you give to someone considering this product?

This is All-in-One product from monitoring the employees performance, productivity and indentifing the area to improve through training or promotion etc.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Matthias S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

To keep track of and manage the workforce.

Likeliness to Recommend

9 /10

What differentiates Hubstaff from other similar products?

Hubstaff is competitive for payroll integration, as well as providing a better view of how hard each person is working, not to mention the value of the screenshot in case of security or performance issues.

What is your favorite aspect of this product?

Hubstaff is a great tool for: * Track time and compensation of remote employees. * To add multiple projects and keep track of each employee's time spent on each one. * Great for taking screenshots of staff activity and adding notes to time sheets. * For project cost management for remote teams. * Effective in managing payments and tracking employees.

What do you dislike most about this product?

We haven't had any issues with Hubstaff interfering with our work; the time tracking tool is lightweight and runs smoothly on both Windows and Linux.

What recommendations would you give to someone considering this product?

I suggest Hubstaff for VA computer screenshots and downtime tracking, work crew activity monitoring, expenditure analysis, and payroll aggregation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hubstaff

What is Hubstaff?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Hubstaff Ratings

87 Likeliness to Recommend

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Hubstaff?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Tracking Detailed tracking of individual or team tasks, including effort, time spent, and completion percentage.

Dashboards and Reporting Summary of time and activity data, detailed reporting by users or projects and view productivity trends to better understand how employees work.

Application and URL Monitoring Tracking of what URLs and applications users visited and time spent on different sites.

Document and File Tracking Monitor how files and documents are being utilized and distributed thought the organization.

Screenshots The ability to capture screenshots manually or through random screen capture.

Domain Blocking Ability to restrict access to certain websites.

Productivity Analysis Indicators to track efforts spend on activities, to allow for identification of improvement opportunities.

Timesheet Time and attendance tracking for scheduled shifts, monitoring employee log in/out functions.

Alerts Reminders or notifications for administrators of behaviours in employee activity, site usage etc.

Keystroke Recording Records and archives all user keystrokes.

Location Tracking Real-time GPS locating monitoring of employees.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Hubstaff Reviews

Natalia E.

Excellent tool to track team's productivity

Likeliness to Recommend

Pros

Saurabh S.

This will take away your stress of monitor staff.

Likeliness to Recommend

Pros

Matthias S.

To keep track of and manage the workforce.

Likeliness to Recommend

Pros

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Feature Ratings

Task Tracking

Dashboards and Reporting

Application and URL Monitoring

Document and File Tracking

Screenshots

Domain Blocking

Productivity Analysis

Timesheet

Alerts

Keystroke Recording

Location Tracking

Vendor Capability Ratings

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created