What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Analytics and Reporting
Agent Collaboration
Customer Service Workflow Management
Multi Channel Support
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Andrew G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Excellent marketing platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is very effective in ensuring customers needs are satisfied and updating clients on product changes.
What is your favorite aspect of this product?
We have increased our sales since we started using this great tool for marketing and we have won more customers through email marketing.
What do you dislike most about this product?
It has given us great service since we deployed it.
What recommendations would you give to someone considering this product?
I highly recommend this great tool in any organization for marketing and managing customers effectively.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Jeremy E.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is very effective in ensuring client and sales team engage effectively.
What is your favorite aspect of this product?
It is very effective in keeping client data and ensuring there is good relationship between our company and customers.
What do you dislike most about this product?
The platform is very powerful and works well.
What recommendations would you give to someone considering this product?
I highly recommend this great platform in any organization foe better relationship with customers.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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