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In Partnership With SelectHub
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What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Robbie R.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2021
Great management tool for our company
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Customization and ease of use
What is your favorite aspect of this product?
Love the knowledge base and the many other features available to our service team
What do you dislike most about this product?
Some features are limited in the capabilities
What recommendations would you give to someone considering this product?
Allow for more customization for companies with multiple product lines.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Joyce M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2021
customization and ease of use.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Integration to crm, sales hub, marketing hub. It's all under one roof.
What is your favorite aspect of this product?
customization and ease of use.
What do you dislike most about this product?
automation and workflows are very manual and tedious, which could be enhanced.
What recommendations would you give to someone considering this product?
HubSpot is an all in software, if you have the time and resources to implement and it will be very helpful to business managers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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Victoria H.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Fantastic marketing platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It keeps clients data safely and can be used to send emails during marketing campaigns.
What is your favorite aspect of this product?
It is very effective when relating with clients and ensuring they are satisfied with services offered.
What do you dislike most about this product?
I have not faced any negative challenge from this platform.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any organization for effective marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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