In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Stephanie W.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2024
An excellent ticketing and customer support tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Service Hub is the best tool for startups as it is easy to use, offers a variety of amazing features (like chat and ticketing widgets), and has excellent support. It also has a user-friendly atmosphere, so new users can learn it quickly.
What is your favorite aspect of this product?
In my role as a sales development representative, I rely on HubSpot to facilitate communication with our existing clientele, as well as generate leads and send email campaigns. It's notable that HubSpot offers all of these features in one convenient package; I'm grateful that I don't have to look for what I need somewhere else.
What do you dislike most about this product?
While using the system, I encountered some issues such as reporting limits and delays in ticketing and management. The system sometimes generated duplicate records, making reduction a difficult task. Hubspot does a great job of keeping everything in one place; However, it is not entirely simple when it comes to integrating with other technologies.
What recommendations would you give to someone considering this product?
Easy to understand data and dashboards are the result of everything that comes together in HubSpot Service Hub. Even after just a few months of use, I feel like I'm getting the hang of it and it has helped us significantly improve our customer service KPIs.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Security Protects
Please tell us why you think this review should be flagged.
Natalie H.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Service becomes Customer Delight
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It's not just a hub; it's a teleportation device connecting marketing, sales, and service in one swift move.
What is your favorite aspect of this product?
It transforms service into a circus act of seamless collaboration. The customer feedback tools are like the applause after a stellar performance.
What do you dislike most about this product?
While the reporting capabilities are sufficient, more advanced analytics features would be beneficial for making more nuanced data-driven decisions.
What recommendations would you give to someone considering this product?
HubSpot Service Hub truly excels when repetitive processes are automated, allowing the team to focus on strategic aspects of customer service.
Pros
- Continually Improving Product
- Enables Productivity
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.
Billie M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great for sales and customer service
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I love its ticketing system that allows businesses to organize and manage customer inquiries, issues, and support requests.Users can also create and maintain a knowledge base to provide self-service options for customers. This helps users find answers to common questions without contacting support.
What is your favorite aspect of this product?
I admire that it offers live chat functionality, enabling real-time communication between customers and support agents.
What do you dislike most about this product?
While its user-friendly, there might still be a learning curve, especially for users who are new to the Hub Spot platform.
What recommendations would you give to someone considering this product?
Invest in user training to maximize the benefits of the platform and reduce the learning curve for your team.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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