In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Fernando V.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
One of the most intuitive tools I've used
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is so easy to manage customer information and it's incredibly powerful for marketing purposes
What is your favorite aspect of this product?
Email marketing Ticketing
What do you dislike most about this product?
The fact that I cannot undo emails or save them
What recommendations would you give to someone considering this product?
This is a very powerful tool but if you don't manage a big data base, maybe is not the best option cost wise
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hermann S.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy to use and adapt to any business
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The reporting features in Hubspot are easier to use and with better results. The dashboard can be run with Low to 0 experience running this type of information. All of the features available are integrated with ease.
What is your favorite aspect of this product?
Reporting is definetly the best aspect of Hubspot. Clear and easy reports make you job a lot easier.
What do you dislike most about this product?
Exporting to different format should have mroe options.
What recommendations would you give to someone considering this product?
Don't think about it. Get your customer support company or department running faster with this amazing software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kalle U.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Great collaboration, great for a small team
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I feel like the connectivity between different features (marketing, sales etc.) is good, makes it easy to see everything under one roof which makes solving issues easier.
What is your favorite aspect of this product?
I feel like the connectivity between different features (marketing, sales etc.) is good, makes it easy to see everything under one roof which makes solving issues easier.
What do you dislike most about this product?
The interface for support is a bit cluttered and "big", but that is just a personal preference. I'd prefer a more personalisation
What recommendations would you give to someone considering this product?
Make sure you give it a test before buying and actually run some tickets through it
Pros
- Enables Productivity
- Trustworthy
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Charges for Enhancements
- Less Effective Service
Please tell us why you think this review should be flagged.
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