HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
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In Partnership With SelectHub

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Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

84

Contact Center Integration

83

Customer Community Management

83

Customer Self Service Capabilities

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

82

Intelligent Search

82

Customer Service Workflow Management

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

81

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

HubSpot Service Hub Reviews

Fernando V.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

One of the most intuitive tools I've used

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

It is so easy to manage customer information and it's incredibly powerful for marketing purposes

What is your favorite aspect of this product?

Email marketing Ticketing

What do you dislike most about this product?

The fact that I cannot undo emails or save them

What recommendations would you give to someone considering this product?

This is a very powerful tool but if you don't manage a big data base, maybe is not the best option cost wise

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hermann S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and adapt to any business

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The reporting features in Hubspot are easier to use and with better results. The dashboard can be run with Low to 0 experience running this type of information. All of the features available are integrated with ease.

What is your favorite aspect of this product?

Reporting is definetly the best aspect of Hubspot. Clear and easy reports make you job a lot easier.

What do you dislike most about this product?

Exporting to different format should have mroe options.

What recommendations would you give to someone considering this product?

Don't think about it. Get your customer support company or department running faster with this amazing software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kalle U.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Great collaboration, great for a small team

Likeliness to Recommend

7 /10

What differentiates HubSpot Service Hub from other similar products?

I feel like the connectivity between different features (marketing, sales etc.) is good, makes it easy to see everything under one roof which makes solving issues easier.

What is your favorite aspect of this product?

I feel like the connectivity between different features (marketing, sales etc.) is good, makes it easy to see everything under one roof which makes solving issues easier.

What do you dislike most about this product?

The interface for support is a bit cluttered and "big", but that is just a personal preference. I'd prefer a more personalisation

What recommendations would you give to someone considering this product?

Make sure you give it a test before buying and actually run some tickets through it

Pros

  • Enables Productivity
  • Trustworthy
  • Continually Improving Product
  • Reliable

Cons

  • Commodity Features
  • Charges for Enhancements
  • Less Effective Service

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