In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Shelby C.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Great product!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
A lot of preset notifications
What recommendations would you give to someone considering this product?
Utilize the tutorials
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ifiat S.
- Role: Consultant
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2021
Good Features
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
This is the only system I have used like this but it was very easy to pick up on.
What is your favorite aspect of this product?
There being shortcuts to the program and can be easily learned.
What do you dislike most about this product?
It gets a bit slow sometimes and you have to click on may things twice.
What recommendations would you give to someone considering this product?
It's easy to use and not a lot of training is required even if someone doesn't have the best IT skills.
Pros
- Performance Enhancing
- Security Protects
- Helps Innovate
- Continually Improving Product
Cons
- Less Productive
- Less Inspiring
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Liz T.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Takes time to learn but has a ton of flexibility!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot is a CRM / ticketing service / marketing / sales program all rolled into one. It has the capability to mold to your business and what functions you're looking for.
What is your favorite aspect of this product?
The Knowledge Base is my favorite as it provides the opportunity to build out a customized library of procedures / protocols, and more. It can be fine tuned to your company and what you're looking for!
What do you dislike most about this product?
The ticketing system could be better. It's not BAD, but there are some functions and features that are a bit clunky and confusing.
What recommendations would you give to someone considering this product?
Use the demos and trials to really dig into HubSpot's features to determine if you'll truly use it. There's a lot offered on the platform, so take you time seeing what works best for your company. Setting up demo calls with HubSpot is beneficial as well...they are experts in their field and can help you figure out what features would work best for you.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.
