In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Michał D.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Sep 2021
An Intuitive solution to support your daily work
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Holistic system connecting service, sales and marketing
What is your favorite aspect of this product?
Intuitive work
What do you dislike most about this product?
It could be cheaper :)
What recommendations would you give to someone considering this product?
Try free version and then make decision - it is really good solution
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Laeticia E.
- Role: Consultant
- Industry: Gaming and Hospitality
- Involvement: Initial Implementation
Submitted Sep 2021
Fantastic product once you get used to it.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is user friendly.
What is your favorite aspect of this product?
The search button.
What do you dislike most about this product?
Sometimes when you search for a specific type of correspondence it does not show.
What recommendations would you give to someone considering this product?
It is a good product once you had training on this product you will understand it very well.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Aaron C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Very Easy to use and ease of use Workflow
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
What differentiates Hubspot from others is how they handle moving tickets and displaying the information for the ticket. It is very easy to establish who created it and why and when. It is also really easy to tell when the ticket was last worked.
What is your favorite aspect of this product?
My favorite part of the product is being able to easily find the information for a ticket without having to ask the previous person for details. I also love the automatic account association that automatically assigns the correct account.
What do you dislike most about this product?
Once in a while, Hubspot will log out and you have to re-login with your username and password.
What recommendations would you give to someone considering this product?
I would recommend that every time you create an account for a customer, please be as detailed with the information so that the tickets assign properly. Also, customize it to how you want it to appear as it will make using the software easier to use. The visualization of what status the ticket in columns helps identify what is needed to be done and when to follow up.
Pros
- Reliable
- Enables Productivity
- Acts with Integrity
- Security Protects
Please tell us why you think this review should be flagged.
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