In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Elizabeth H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
gets the job done
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
fairly easy to set up and implement
What is your favorite aspect of this product?
cost effective
What do you dislike most about this product?
wish it integrated with our VOIP phone service
What recommendations would you give to someone considering this product?
do a demo, ask lots of questions
Pros
- Reliable
- Enables Productivity
- Appreciates Incumbent Status
- Security Protects
Please tell us why you think this review should be flagged.
Lawrence G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
marketing, sales, and customer relationship tool,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It provides a workable free version to use and the user interface is intuitive. It provides great email integration features to use and its tracking email feature is good which tells when the email opens.
What is your favorite aspect of this product?
The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there and it offers core CRM features for free with add-on features as compared to similar products that only provide limited days free trial.
What do you dislike most about this product?
It is a little bit costly as compared to other similar platforms, and it has a limitation in email address per contact.
What recommendations would you give to someone considering this product?
It is well suited for a large business that can afford good Customer management software for their company. It did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way. It helped us in making sales and marketing decisions in a better way. The overall platform helped us a lot in the different operations of our organization.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Eleonora A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
It works in conjunction with other tools
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is a platform that visualizes and automates the gathering and analysis of all forms of consumer information and activities, such as new leads and current customers. Efficiency and information accuracy were boosted by automated activities which were previously handled manually. Following the launch, the collaboration between the sales and marketing departments became fluid.
What is your favorite aspect of this product?
I believe it has all of the required elements, such as benefits, favorite features, form generating, email newsletter production/distribution, and lead management. Dashboard functionality Sales activity (calls, emails, number of deals, etc.) may now be measured and controlled in the dashboard utilizing the dashboard function. Each lead has an activity history feature. By collecting what type of website they are seeing, you may identify whether you are a person or a person who has not yet viewed the information and create a chat.
What do you dislike most about this product?
While you may specify different rules, you may discover that the combinations are unique and difficult to create, or that the movement is onerous. It would be preferable if the design were a little simpler.
What recommendations would you give to someone considering this product?
It is possible to measure sales activities (calls, emails, number of discussions, etc.) and manage them in the dashboard by utilizing the dashboard feature. In our firm, the aforementioned activities are accounted for each transaction (= transaction), and the communication from the initial action, such as the DL document, to the closing, may be quantified. However, while we were able to "visualize" the number of actions taken by each member and sales team, it appears that the barrier to statistical "visualization" is a bit higher.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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