HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.4 /10
CX Score
8.6 /10
HubSpot Service Hub
8.4 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Success category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 88

CRM Integration

92

Reporting and Analytics

89

Onboarding Workflow Management

88

Onboarding Collateral Management

86

Account Health Tracking

86

Customer Scorecards

86

Centralized Note Taking

85

Onboarding Portal

84

Surveys and Polling

82

Vendor Capability Ratings

Average 86

Ease of IT Administration

90

Business Value Created

89

Breadth of Features

89

Quality of Features

88

Ease of Data Integration

88

Ease of Implementation

87

Ease of Customization

86

Usability and Intuitiveness

85

Vendor Support

84

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

HubSpot Service Hub Reviews

Sanchit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing tool for Customer success and support team

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

We loved the notion of integrating Hubspot's CRM features with our service desk because we were already utilizing them. Dropping the ball on tickets is tougher to do because we automatically create tickets from chats. We were able to stay on-brand thanks to the layout templates and the adaptable knowledge base. Since we converted, they have added even more capabilities to ease the transition from our old software, and we have experienced excellent customer assistance whenever queries or problems have arisen.

What is your favorite aspect of this product?

Our small staff has been able to maintain organization and provide our users with the most support possible while not always being on hand to assist in person within a short period of time thanks to Hubspot Service Hub. The knowledge base setup is very simple, user-friendly, and adaptable, Personalized landing sites and calendar links for scheduling meetings and calls were created, saving time on back-and-forth communication. Not to mention workflows and automation, which save time! I can't say enough good things about utilizing Hubspot and I can't wait to see what they release next!

What do you dislike most about this product?

If another team member is on the ticket, you can't see them. If a customer answers a closed ticket, it doesn't reopen, therefore unless we thoroughly check our notifications, we may miss emails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2022

Awesome usability

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Ease of use nad work in a unique window.

What is your favorite aspect of this product?

You can work everything form Hubspot

What do you dislike most about this product?

Integration with other different than Google

What recommendations would you give to someone considering this product?

Just work from it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Kristin M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Improved Customer Service Management

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

For the service we provide as Customer Service we use HubSpot Service as our primary source of my communication with customers every day, it is our tool for our email customer service and we have been users of HubSpot's CRM for a long time. You've done an excellent job of tying all of your systems together so our team doesn't have to jump from one software to another.

What is your favorite aspect of this product?

It has a very important feature for us such as the ease of retrieving all of a customer's information. You can keep all records/notes/emails under one email address. One of its features called Tickets transmits all the queries from our customers about the problems they may have.

What do you dislike most about this product?

As a suggestion it would be good to improve the ticket function a little more, for example a time tracking from the time a ticket is opened until it is closed. This would give the sum of the time used to close a case. And that the system updates do not affect the operations when we are working, it would be good to also put a specific time to that update.

What recommendations would you give to someone considering this product?

For our experience using this software completely we feel very comfortable with the service we can provide, because this system is very useful for small and medium businesses that want to do support or customer service, or regardless of the business you have, it is very reliable and simple. We recommend HubSpot because it can give unpredictable growth of the organization's product sales.

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Respectful

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