HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.4 /10
CX Score
8.6 /10
HubSpot Service Hub
8.4 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Success category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 88

CRM Integration

92

Reporting and Analytics

89

Onboarding Workflow Management

88

Onboarding Collateral Management

86

Account Health Tracking

86

Customer Scorecards

86

Centralized Note Taking

85

Onboarding Portal

84

Surveys and Polling

82

Vendor Capability Ratings

Average 86

Ease of IT Administration

90

Business Value Created

89

Breadth of Features

89

Quality of Features

88

Ease of Data Integration

88

Ease of Implementation

87

Ease of Customization

86

Usability and Intuitiveness

85

Vendor Support

84

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

HubSpot Service Hub Reviews

Danish K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The Greatest Customer Success Software

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.

What is your favorite aspect of this product?

HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.

What do you dislike most about this product?

For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.

What recommendations would you give to someone considering this product?

Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

My Experience with HubSpot Service Hub

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Effective Service
  • Altruistic
  • Client's Interest First

Marva F.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best CRM for organizing all processes

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

The fact that I can obtain answers to my questions quickly and that everything is linked together means I don't have to switch between several apps. Hubspot's ability to sync with other programs and amass data is fantastic.

What is your favorite aspect of this product?

Having all of our customer data in one location and the ability to restrict access based on a user's role is a huge help to our organization. Without compromising the privacy of our sensitive data, we can give all members of the team access to the information they need to do their jobs.

What do you dislike most about this product?

I'd appreciate a high-level explanation of how everything works together. Since I use Hubspot for a variety of functions, including sales, customer service, and marketing, I've discovered that there are occasions when something doesn't work in CS since we've used a different record in sales and our contacts reflect this.

What recommendations would you give to someone considering this product?

That I can eliminate the need of many platforms. This is the largest issue that Hubpsot has resolved for me; I love how I can use it for Sales, marking, and CS with no trouble at all; I simply need to link everything appropriately.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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