HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.4 /10
CX Score
8.6 /10
HubSpot Service Hub
8.4 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Success category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 88

CRM Integration

92

Reporting and Analytics

89

Onboarding Workflow Management

88

Onboarding Collateral Management

86

Account Health Tracking

86

Customer Scorecards

86

Centralized Note Taking

85

Onboarding Portal

84

Surveys and Polling

82

Vendor Capability Ratings

Average 86

Ease of IT Administration

90

Business Value Created

89

Breadth of Features

89

Quality of Features

88

Ease of Data Integration

88

Ease of Implementation

87

Ease of Customization

86

Usability and Intuitiveness

85

Vendor Support

84

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

HubSpot Service Hub Reviews

Eduardo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Saadat C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Does the job!

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Ease of use and integration capability

What is your favorite aspect of this product?

Visibility across the board.

What do you dislike most about this product?

Not much to add

What recommendations would you give to someone considering this product?

With the same business use case yes.

Pros

  • Acts with Integrity
  • Over Delivered
  • Friendly Negotiation
  • Helps Innovate

Brian L.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Ease of use.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

I've been using HubSpot Service Hub for a few months now, and I have to say, I'm really impressed with how easy it is to use. The interface is intuitive and user-friendly, which makes it easy for me to navigate and find what I need quickly. One of the things I love about Service Hub is how all of the features are integrated into one platform. I can manage my customer service tickets, chat with customers, create knowledge base articles, and view analytics all in one place. This has saved me so much time and effort compared to using multiple tools to manage my customer service operations.

What is your favorite aspect of this product?

Ticket management

What do you dislike most about this product?

Nothing at all/

What recommendations would you give to someone considering this product?

I've been using HubSpot Service Hub for a few months now, and I have to say, I'm really impressed with how easy it is to use. The interface is intuitive and user-friendly, which makes it easy for me to navigate and find what I need quickly. One of the things I love about Service Hub is how all of the features are integrated into one platform. I can manage my customer service tickets, chat with customers, create knowledge base articles, and view analytics all in one place. This has saved me so much time and effort compared to using multiple tools to manage my customer service operations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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