What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
CRM Integration
Onboarding Workflow Management
Reporting and Analytics
Customer Scorecards
Onboarding Collateral Management
Account Health Tracking
Centralized Note Taking
Onboarding Portal
Surveys and Polling
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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HubSpot Service Hub Reviews
Lawrence G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
marketing, sales, and customer relationship tool,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It provides a workable free version to use and the user interface is intuitive. It provides great email integration features to use and its tracking email feature is good which tells when the email opens.
What is your favorite aspect of this product?
The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there and it offers core CRM features for free with add-on features as compared to similar products that only provide limited days free trial.
What do you dislike most about this product?
It is a little bit costly as compared to other similar platforms, and it has a limitation in email address per contact.
What recommendations would you give to someone considering this product?
It is well suited for a large business that can afford good Customer management software for their company. It did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way. It helped us in making sales and marketing decisions in a better way. The overall platform helped us a lot in the different operations of our organization.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
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