HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.4 /10
CX Score
8.5 /10
HubSpot Service Hub
8.4 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Success category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Client's Interest First

Feature Ratings

Average 89

CRM Integration

93

Onboarding Workflow Management

90

Reporting and Analytics

90

Customer Scorecards

88

Onboarding Collateral Management

87

Account Health Tracking

87

Centralized Note Taking

85

Onboarding Portal

84

Surveys and Polling

84

Vendor Capability Ratings

Average 88

Quality of Features

91

Business Value Created

91

Breadth of Features

90

Ease of IT Administration

89

Ease of Implementation

89

Ease of Data Integration

89

Ease of Customization

89

Usability and Intuitiveness

87

Vendor Support

87

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

HubSpot Service Hub Reviews

Lawrence G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

marketing, sales, and customer relationship tool,

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

It provides a workable free version to use and the user interface is intuitive. It provides great email integration features to use and its tracking email feature is good which tells when the email opens.

What is your favorite aspect of this product?

The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there and it offers core CRM features for free with add-on features as compared to similar products that only provide limited days free trial.

What do you dislike most about this product?

It is a little bit costly as compared to other similar platforms, and it has a limitation in email address per contact.

What recommendations would you give to someone considering this product?

It is well suited for a large business that can afford good Customer management software for their company. It did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way. It helped us in making sales and marketing decisions in a better way. The overall platform helped us a lot in the different operations of our organization.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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