HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.4 /10
CX Score
8.6 /10
HubSpot Service Hub
8.4 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Success category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 88

CRM Integration

92

Reporting and Analytics

89

Onboarding Workflow Management

88

Onboarding Collateral Management

86

Account Health Tracking

86

Customer Scorecards

86

Centralized Note Taking

85

Onboarding Portal

84

Surveys and Polling

82

Vendor Capability Ratings

Average 86

Ease of IT Administration

90

Business Value Created

89

Breadth of Features

89

Quality of Features

88

Ease of Data Integration

88

Ease of Implementation

87

Ease of Customization

86

Usability and Intuitiveness

85

Vendor Support

84

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

HubSpot Service Hub Reviews

Cynthia W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

It's a great way to connect voice, text, and email

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

All of our company's interactions with B2B partners and customers are recorded and managed in HubSpot Service Hub. With the Sales Hub's help, we can easily convert a lead into a paying customer and keep any previous interactions between us and that firm readily accessible.

What is your favorite aspect of this product?

We appreciate how intuitive it is for the majority of our staff and how flexible it is, allowing us to add ticket characteristics as necessary to filter or sort for certain groups of customers. Each day, we save hours thanks to the workflows we've implemented, which permit automated emails and procedures.

What do you dislike most about this product?

The inability to verify spelling in emails. Constantly having to manually unlink the same person or firm from each ticket they're involved with.

What recommendations would you give to someone considering this product?

HubSpot shines brightest and is most widely applicable when you need a 360-degree view of your customers and an integrated sales pipeline. Though HubSpot performs admirably even without the bells and whistles, there are alternative solutions that may be more suited to your needs.

Pros

  • Unique Features
  • Effective Service
  • Saves Time
  • Respectful

Hanna W.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great tool for our customers success team.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The ticket dashboard is Easy to use with a clear pipeline where tickets are on process . Excellent Customizable live chat. Allow it's user to give great service and track responses and response time in ease. It easy to link photos,pages and files within articles within a short time.

What is your favorite aspect of this product?

Built-in live chat. Great tickets automation. 360 customer view is easy to setup Easy to maintain and install software Simple interface to bigginers

What do you dislike most about this product?

The tool is a bit pricey, it would be much better if the price is lower.

What recommendations would you give to someone considering this product?

It's extremely effective tool for customer support.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Calli-Kim D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Out of the box solution.

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

A cloud-based customer care platform called HubSpot Service Hub is just assisting us in streamlining procedures for handling consumer inquiries and enhancing customer experience for our organization. Using live chat, one-on-one consumer interactions, and linguistic bots, it effectively enables us to communicate with clients.

What is your favorite aspect of this product?

This platform provides a fantastic function that allows users to manage the pattern on the network of clients you've chosen, this capability sends up to five emails in a separate thread and allows you to customize it. We have no complaints about anything or the technological assistance provided by this site. The customer-based dashboard and report are quite helpful, and I can customize the dashboard to my needs.

What do you dislike most about this product?

The ability to integrate with other channels is not straightforward, and I find it to be a very challenging task. It consumes a lot of effort, and if we make a mistake, the records for the both channels will be harmed. For these reasons, great technical education is important, and the integration is far from seamless.

What recommendations would you give to someone considering this product?

As everything is housed underneath one umbrella, the best part regarding HubSpot Service Hub is what makes HubSpot wonderful overall. We also appreciate that this can be tailored to fit operations and interface with outside software. It's nice that you really can establish your operation processes and organize them via procedures in response to particular circumstances.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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