HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
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In Partnership With SelectHub

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Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
86%
Conflict Resolution:
93%
Strategy & Innovation:
89%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

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1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Customer Community Management

83

Contact Center Integration

83

Customer Self Service Capabilities

83

Agent Scripting

83

Analytics and Reporting

82

Agent Collaboration

82

Intelligent Search

81

Multi Channel Support

81

Customer Service Workflow Management

81

Mobile Customer Care

79

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Quality of Features

83

Usability and Intuitiveness

83

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Ease of Data Integration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Ease of Customization

78

HubSpot Service Hub Reviews

Matthew K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use and implement within larger team

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The simplicity of HS Service Hub is a key element here. Finding the right balance of features, while managing to keep it easy to implement is the differentiating factor.

What is your favorite aspect of this product?

There is a wide variety of features available for our team to use.

What do you dislike most about this product?

Not really any complaints. It does exactly what we want it to do. I wouldn't say I have any dislikes.

What recommendations would you give to someone considering this product?

Use it. It's a great tool for any team.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Ina E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use, great look, features need advancement

Likeliness to Recommend

7 /10

What differentiates HubSpot Service Hub from other similar products?

The look [sleek, professional], easy to navigate, allows log-in protected data

What is your favorite aspect of this product?

Ease of adding new pieces

What do you dislike most about this product?

Only being able to add photos and text

What recommendations would you give to someone considering this product?

Allow the sharing of PDFs and slides

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Client Friendly Policies

Chase R.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Great new way to educate members

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

We utilize it as a Member Center that houses all of our featured content. Way easier for both use and members to utilize than our previous system.

What is your favorite aspect of this product?

Easy of use

What do you dislike most about this product?

Login System

What recommendations would you give to someone considering this product?

High levels of possibility with this product and our clients that use it are very impressed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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