HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
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In Partnership With SelectHub

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Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

84

Contact Center Integration

83

Customer Community Management

83

Customer Self Service Capabilities

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

82

Intelligent Search

82

Customer Service Workflow Management

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

81

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

HubSpot Service Hub Reviews

Loureal A.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Data analysis

What is your favorite aspect of this product?

Having every aspect of our day-to-day tasks all in one medium

What do you dislike most about this product?

I don't think I have any dislikes at the moment

What recommendations would you give to someone considering this product?

This is great for keeping tracking of the volume of online interactions with customers/end-users. There's endless features available.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Thomas C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use, but a bit pricey. Great to B2B

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Easy of use.

What is your favorite aspect of this product?

The sales pipeline.

What do you dislike most about this product?

Price, i love it but its very expensive for us based on the number of contacts

What recommendations would you give to someone considering this product?

Ensure you are only capturing leads you want to capture.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous

Rachel F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use and results show fast!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Many more options available with features, organization and stats.

What is your favorite aspect of this product?

The user friendly interface... Allowing it to sync with my gmail and other apps as well.

What do you dislike most about this product?

Still learning.

What recommendations would you give to someone considering this product?

Take on all of the trainings!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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