In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Gina G.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Service Hub offers an easy-to-use knowledge base
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Our ability to manage cases originating from multiple sources was greatly improved by using HubSpot. Its many useful features, such as customer survey forms and seamless ticket ownership management, greatly improved our efficiency in responding to customer queries and issues.
What is your favorite aspect of this product?
One thing I enjoy is that my team can still use Tickets without having to purchase individual Support seats. You can integrate the HubSpot user interface with ease. With Service Hub, I have a powerful and easy-to-use tool to create and update material visible to clients. The AI writing assistance is fantastic. With this, I can easily transform my bullet points into paragraphs with minimal effort.
What do you dislike most about this product?
The merging feature is the only aspect of HubSpot that I don't find appealing. The way it copies the content of an existing ticket and pastes it into a new parent ticket without even deleting the old one is annoying.
What recommendations would you give to someone considering this product?
With HubSpot, our company can see the big picture when it comes to customer concerns. Controlling which problems need the most attention is now considerably easier. We can re-track those emails better with this method, especially since we know that each of our inboxes may also contain messages from other people, most of which are not from support.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Ram M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great Product For All the Service Companies
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy Implementation while comparing with other products
What is your favorite aspect of this product?
Easy Integration with all the other APIs
What do you dislike most about this product?
Cost is very expensive on an Enterprise level
What recommendations would you give to someone considering this product?
Buy this product if your are really in need of growth for your companiy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gregory C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
HubSpot has become our most robust support tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
To reduce the amount of human effort, Hubspot has allowed us to automate a number of simple operations. In the long run, it becomes really substantial when used daily. Even after more than two years of use, we continue to discover new features and improvements.
What is your favorite aspect of this product?
I like its simplicity. To meet the demands of many departments within an organization, you must first spend some time setting everything up correctly and learning how each component works.
What do you dislike most about this product?
It bothers me because they force you to implement automated processes that you can't trust. Since the automation stopped working, I contacted support several times; Therefore, I must control its availability. In that case I will have to turn it off and then turn it back on. There are times when it is not reliable.
What recommendations would you give to someone considering this product?
Your needs and level of customization determine the simplicity of use. While the setup may be intimidating at first, the basics are really easy to understand. The more time we dedicate to it, the more we invest.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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