In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 89%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Intuitive interface
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its native integration with HubSpot’s marketing and sales tools makes it a comprehensive solution
What is your favorite aspect of this product?
The ease of managing tickets and workflows with simple automation.
What do you dislike most about this product?
It lacks advanced AI features for ticket prioritization
What recommendations would you give to someone considering this product?
It’s a great choice if you're already using other HubSpot tools, but make sure its support features meet your specific needs.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Hulnalk S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Excellent Marketing Tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The customer experience from the tool is timely
What is your favorite aspect of this product?
The sales data is well stored
What do you dislike most about this product?
The revenue collection from the app is well worth it
What recommendations would you give to someone considering this product?
The determination from the app is helpful
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
Hubspot has helped us get to the next level!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use, implementation, and features available. It allows our entire team to see exactly what is going on as well as have clear communication across the company.
What is your favorite aspect of this product?
The simplicity of use, but the in-depth builds that can happen on the back end.
What do you dislike most about this product?
The cost of anything above starter is very expensive.
What recommendations would you give to someone considering this product?
Try the free version before paying.
Pros
- Reliable
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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