HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
7.9 /10
CX Score
8.0 /10
HubSpot Service Hub
7.9 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
8% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 85

Version Control

88

Multiple File Type Support

87

Reporting and Analytics

87

Role-Based Access

87

Workflow and Approval Management

87

AI Capabilities

86

Social Features

86

Configurable Knowledge Repository

85

Intelligent Search

85

Rich Text Editor

84

API Integration

83

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Vendor Support

86

Availability and Quality of Training

85

Ease of Implementation

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Quality of Features

83

Business Value Created

82

Breadth of Features

82

Ease of Customization

80

Product Strategy and Rate of Improvement

77

HubSpot Service Hub Reviews

Hanna W.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great tool for our customers success team.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The ticket dashboard is Easy to use with a clear pipeline where tickets are on process . Excellent Customizable live chat. Allow it's user to give great service and track responses and response time in ease. It easy to link photos,pages and files within articles within a short time.

What is your favorite aspect of this product?

Built-in live chat. Great tickets automation. 360 customer view is easy to setup Easy to maintain and install software Simple interface to bigginers

What do you dislike most about this product?

The tool is a bit pricey, it would be much better if the price is lower.

What recommendations would you give to someone considering this product?

It's extremely effective tool for customer support.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marie M. B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

What a fantastic extension to the HubSpot family!

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

With Service Hub, we can efficiently attend to our clientele's needs. It's a nice, uncluttered road, and we like to travel it. There is little to no training given ( which is always important ). Also, it gives our sales and service staff a complete picture of each customer, which is invaluable. Relationship maintenance, upselling, avoiding missed opportunities, and maintaining satisfied clients all depend on this.

What is your favorite aspect of this product?

Yes, I am another satisfied user of HubSpot's Service Hub. Moreover, I advocated for HubSpot's implementation across the board, including social media marketing, when I was working with the company's leadership. The program has been in use for quite some time by both the IT and the marketing departments. HubSpot is being considered for use in the sales department as well.

What do you dislike most about this product?

The deal view needs to allow for tile customization and prioritization. The software ought to have both web-based and telephone forms and scripts (templates). HubSpot allows for comprehensive client administration and support on a massive scale.

What recommendations would you give to someone considering this product?

Service Hub, in my opinion, is best suited to businesses who are just beginning to implement contemporary service support and would benefit greatly from integrating their sales teams with the service department. Most companies, in my opinion, do a terrible job of encouraging their sales teams to stay in touch with troubled clients.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Jeremiah K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Sensational customers support services software.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Offers self-service portal where customers can create tickets and receive responses about their tickets. It's easy to manage customers data with this tool.

What is your favorite aspect of this product?

It's simple to communicate and engage with our customers using Chatbots. It's a reliable tool that offers great customer support services. This tool increases customers satisfaction. It's possible to create knowledge base with this tool.

What do you dislike most about this product?

Stable internet connection is a must to have when accessing and working with this tool.

What recommendations would you give to someone considering this product?

It's a well-deserved tool for customers support services that I recommend other organizations to implement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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