What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
AI Capabilities
Role-Based Access
Workflow and Approval Management
Version Control
Configurable Knowledge Repository
Reporting and Analytics
Social Features
Rich Text Editor
Intelligent Search
Multi-Language Support
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
HubSpot Service Hub Reviews
Adika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
To monitor how our interactions are going.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The effectiveness of the customer service team and individual agents can be evaluated. Beneficial for effective ticket routing that balances agent workloads. You can reduce the time it takes to respond to customer questions by sending scripted responses, short videos, or customizable email templates. To manage, prioritize, and assign tickets to the best possible team member for tricky situations, you can implement routing and automation. This will ensure that no customer is left in the dark.
What is your favorite aspect of this product?
Like HubSpot Service Hub can turn frequently requested support issues into a knowledge base of support documentation, helping to reduce customer service inquiries. With capabilities to develop our surveys to collect qualitative and quantitative customer feedback. When a consumer provides feedback that requires quick attention, I can initiate automated customer marketing emails or internal notifications.
What do you dislike most about this product?
The cost of a HubSpot Service Hub subscription is considerable. The setup procedure is a complicated operation that requires time.
What recommendations would you give to someone considering this product?
To address customer concerns, difficulties, and queries, I recommend using HubSpot Service Hub. For the registration of your clients' cases, you can issue tickets. You can monitor customer satisfaction and sentiment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Cynthia C.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jul 2022
HubSpot is a reliable source of information
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
For the most of the day, you work from your computer. It's awe-inspiring. You'll be able to see everything you need to complete your responsibilities in one place, from notes to calls to emails to InMails to meetings to sales navigation contacts. Incorporating a "Next Task" button would be helpful.
What is your favorite aspect of this product?
How simple it is to navigate HubSpot. In order to keep track of everything I need to do each day and week, I use a task management app. My supervisors are able to monitor my day-to-day performance since all of the many tools and resources that are need to finish a full day's worth of sales responsibilities are centralized in one location.
What do you dislike most about this product?
When you need to remove a contact, the system takes you away from the task panel and into all of the contacts. After that, it takes you back to the tasks screen where you can configure the filters and then brings you back in. In the end, it only detracts from the experience. It's possible to make the process more efficient. Aside from the interaction, I'd want to observe how the firm is progressing.
What recommendations would you give to someone considering this product?
All of my client data can be managed through HubSpot, which is fantastic. All conversations, notes, and sequences pertaining to the customer are included in here. Because using HubSpot, we are now able to maintain tabs on our sales funnel as well as our communication tracker. As a bonus, you'll be able to check the company's total sales and compensation data.
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Acts with Integrity
Please tell us why you think this review should be flagged.
Hanna W.
- Role: Consultant
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2022
Great tool for our customers success team.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ticket dashboard is Easy to use with a clear pipeline where tickets are on process . Excellent Customizable live chat. Allow it's user to give great service and track responses and response time in ease. It easy to link photos,pages and files within articles within a short time.
What is your favorite aspect of this product?
Built-in live chat. Great tickets automation. 360 customer view is easy to setup Easy to maintain and install software Simple interface to bigginers
What do you dislike most about this product?
The tool is a bit pricey, it would be much better if the price is lower.
What recommendations would you give to someone considering this product?
It's extremely effective tool for customer support.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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