HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
7.9 /10
CX Score
8.0 /10
HubSpot Service Hub
7.9 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
8% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 85

Version Control

88

Multiple File Type Support

87

Reporting and Analytics

87

Role-Based Access

87

Workflow and Approval Management

87

AI Capabilities

86

Social Features

86

Configurable Knowledge Repository

85

Intelligent Search

85

Rich Text Editor

84

API Integration

83

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Vendor Support

86

Availability and Quality of Training

85

Ease of Implementation

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Quality of Features

83

Business Value Created

82

Breadth of Features

82

Ease of Customization

80

Product Strategy and Rate of Improvement

77

HubSpot Service Hub Reviews

Adika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

To monitor how our interactions are going.

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

The effectiveness of the customer service team and individual agents can be evaluated. Beneficial for effective ticket routing that balances agent workloads. You can reduce the time it takes to respond to customer questions by sending scripted responses, short videos, or customizable email templates. To manage, prioritize, and assign tickets to the best possible team member for tricky situations, you can implement routing and automation. This will ensure that no customer is left in the dark.

What is your favorite aspect of this product?

Like HubSpot Service Hub can turn frequently requested support issues into a knowledge base of support documentation, helping to reduce customer service inquiries. With capabilities to develop our surveys to collect qualitative and quantitative customer feedback. When a consumer provides feedback that requires quick attention, I can initiate automated customer marketing emails or internal notifications.

What do you dislike most about this product?

The cost of a HubSpot Service Hub subscription is considerable. The setup procedure is a complicated operation that requires time.

What recommendations would you give to someone considering this product?

To address customer concerns, difficulties, and queries, I recommend using HubSpot Service Hub. For the registration of your clients' cases, you can issue tickets. You can monitor customer satisfaction and sentiment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cynthia C.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

HubSpot is a reliable source of information

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

For the most of the day, you work from your computer. It's awe-inspiring. You'll be able to see everything you need to complete your responsibilities in one place, from notes to calls to emails to InMails to meetings to sales navigation contacts. Incorporating a "Next Task" button would be helpful.

What is your favorite aspect of this product?

How simple it is to navigate HubSpot. In order to keep track of everything I need to do each day and week, I use a task management app. My supervisors are able to monitor my day-to-day performance since all of the many tools and resources that are need to finish a full day's worth of sales responsibilities are centralized in one location.

What do you dislike most about this product?

When you need to remove a contact, the system takes you away from the task panel and into all of the contacts. After that, it takes you back to the tasks screen where you can configure the filters and then brings you back in. In the end, it only detracts from the experience. It's possible to make the process more efficient. Aside from the interaction, I'd want to observe how the firm is progressing.

What recommendations would you give to someone considering this product?

All of my client data can be managed through HubSpot, which is fantastic. All conversations, notes, and sequences pertaining to the customer are included in here. Because using HubSpot, we are now able to maintain tabs on our sales funnel as well as our communication tracker. As a bonus, you'll be able to check the company's total sales and compensation data.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Acts with Integrity

Cynthia W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

It's a great way to connect voice, text, and email

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

All of our company's interactions with B2B partners and customers are recorded and managed in HubSpot Service Hub. With the Sales Hub's help, we can easily convert a lead into a paying customer and keep any previous interactions between us and that firm readily accessible.

What is your favorite aspect of this product?

We appreciate how intuitive it is for the majority of our staff and how flexible it is, allowing us to add ticket characteristics as necessary to filter or sort for certain groups of customers. Each day, we save hours thanks to the workflows we've implemented, which permit automated emails and procedures.

What do you dislike most about this product?

The inability to verify spelling in emails. Constantly having to manually unlink the same person or firm from each ticket they're involved with.

What recommendations would you give to someone considering this product?

HubSpot shines brightest and is most widely applicable when you need a 360-degree view of your customers and an integrated sales pipeline. Though HubSpot performs admirably even without the bells and whistles, there are alternative solutions that may be more suited to your needs.

Pros

  • Unique Features
  • Effective Service
  • Saves Time
  • Respectful

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