HubSpot

HubSpot Service Hub

Composite Score

8.1 /10

CX Score

8.3 /10

44 Reviews Write a Review

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What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details

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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Respectful

Feature Ratings

Average 85

Multiple File Type Support

AI Capabilities

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Reporting and Analytics

Social Features

Rich Text Editor

Intelligent Search

Multi-Language Support

Vendor Capability Ratings

Average 83

Vendor Support

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Customer Service - Enterprise

Score 8.7

View HubSpot Service Hub in this category (opens in a new tab)

Customer Success

Score 8.4

View HubSpot Service Hub in this category (opens in a new tab)

HubSpot Service Hub Reviews

Danish K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The Greatest Customer Success Software

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.

What is your favorite aspect of this product?

HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.

What do you dislike most about this product?

For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.

What recommendations would you give to someone considering this product?

Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2023

My Experience with HubSpot Service Hub

Likeliness to Recommend

8 /10

Pros

Trustworthy
Effective Service
Altruistic
Client's Interest First

Daniella T.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

HubSpot Service Hub Is So Impressive

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

With HubSpot Service Hub, we are able to manage our relationships with our customers easily. HubSpot Service Hub enables us to track our customers' chats and maintain good relationships.

What is your favorite aspect of this product?

The interface of HubSpot Service Hub is so impressive and simple to understand. The support team of HubSpot Service Hub is also so helpful.

What do you dislike most about this product?

All the features of HubSpot Service Hub works well for us. I do not dislike anything about HubSpot Service Hub.

What recommendations would you give to someone considering this product?

I highly recommend HubSpot Service Hub. HubSpot Service Hub is so reliable and simple to manage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HubSpot Service Hub

What is HubSpot Service Hub?

Company Details

Need Assistance?

Awards & Recognition

HubSpot Service Hub Ratings

87 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love HubSpot Service Hub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

AI Capabilities Artificial intelligence to enhance knowledge management such as automatically tagging content, recognizing duplicate content, and suggesting relevant content.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Service - Enterprise

Customer Success

HubSpot Service Hub Reviews

Danish K.

The Greatest Customer Success Software

Likeliness to Recommend

Pros

My Experience with HubSpot Service Hub

Likeliness to Recommend

Pros

Daniella T.

HubSpot Service Hub Is So Impressive

Likeliness to Recommend

Pros

Most Popular HubSpot Service Hub Comparisons

Confluence

Freshdesk

Zoho Desk

Zendesk for Service

Guru

KnowledgeOwl

Feature Ratings

Multiple File Type Support

AI Capabilities

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Reporting and Analytics

Social Features

Rich Text Editor

Intelligent Search

Multi-Language Support

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement