HubSpot Service Hub Logo
HubSpot Service Hub Logo
HubSpot

HubSpot Service Hub

Composite Score
7.9 /10
CX Score
8.0 /10
HubSpot Service Hub
7.9 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
8% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 85

Version Control

88

Multiple File Type Support

87

Reporting and Analytics

87

Role-Based Access

87

Workflow and Approval Management

87

AI Capabilities

86

Social Features

86

Configurable Knowledge Repository

85

Intelligent Search

85

Rich Text Editor

84

API Integration

83

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Vendor Support

86

Availability and Quality of Training

85

Ease of Implementation

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Quality of Features

83

Business Value Created

82

Breadth of Features

82

Ease of Customization

80

Product Strategy and Rate of Improvement

77

HubSpot Service Hub Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Great features, fantastic service, reliable!

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Good coverage for core service capabilities

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time
  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Intuitive and easy to use

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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