In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jul 2023
It organizes customers and tracks deals
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
This is a highly adjustable option. The ability to add new information to the Knowledge Base is one of my favorite features. It's simple to include the Feedback survey into existing Chatbots and Workflows.
What is your favorite aspect of this product?
It's been useful for keeping track of consumers and transactions. Customers may now access a knowledge base on their own time, complete with metrics on their usage. Integration with third-party services and automation platforms! Actually, it was the Automation that drew me in. For me, as an employee responsible for corporate operations, this took on great importance.
What do you dislike most about this product?
The multilingual feature in Knowledge Base wasn't always as straightforward or user-friendly as other parts of the system. The ticket alerts could be more prominent; I often miss them.
What recommendations would you give to someone considering this product?
Everything is conveniently organized in a single location. It's really simple to learn and use, and if you ever get stuck, the support staff is excellent.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Glenn C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
HubSpot Is Evolving even with CS
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Quality of support
What is your favorite aspect of this product?
Sales Marketing and CS can all work from the same overall product
What do you dislike most about this product?
This is still a fairly new product that lacks some feature functionality
What recommendations would you give to someone considering this product?
For a smaller business this is a great solution. For larger companies or companies where CS is extremely important you might not have all the features you need.
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Olivia L.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2023
Hubspot Service Hub is amazing!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The workflows that can be made with HubSpot Service Hub are my favorite feature because the possibilities are endless. Once the workflow is set up, the reminders are already there and available to be completed, so I no longer need to make myself reminders to go back and finish a job.
What is your favorite aspect of this product?
The feature of HubSpot Service Hub that I appreciate the most is its integrated platform for handling customer assistance, which includes ticketing, a knowledge base, and live chat. Service teams can track and react to customer inquiries swiftly and effectively thanks to its simplicity of use and comprehensive view of customer interactions. It also has robust reporting and analytics tools that assist service teams in assessing their success and determining areas for development.
What do you dislike most about this product?
One aspect of HubSpot Service Hub that I don’t like is that occasionally adjustments and changes are made to the program without any kind of on-page notice. Because HubSpot is typically the first thing I check in the morning rather than my email, I would greatly enjoy a banner that notifies users of changes.
What recommendations would you give to someone considering this product?
Service Hub is capable of expanding. We are still in the beginning stages of our SAAS journey, having evolved from a business that only produced industrial refrigeration hardware to one that now provides “hardware-enabled SAAS” goods and services. HubSpot is fairly straightforward to use and provides a tonne of online support, so it’s simple to start at the level that’s appropriate for us right now.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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