HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
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Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

84

Contact Center Integration

83

Customer Community Management

83

Customer Self Service Capabilities

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

82

Intelligent Search

82

Customer Service Workflow Management

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

81

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

HubSpot Service Hub Reviews

Eleonora A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

It works in conjunction with other tools

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

It is a platform that visualizes and automates the gathering and analysis of all forms of consumer information and activities, such as new leads and current customers. Efficiency and information accuracy were boosted by automated activities which were previously handled manually. Following the launch, the collaboration between the sales and marketing departments became fluid.

What is your favorite aspect of this product?

I believe it has all of the required elements, such as benefits, favorite features, form generating, email newsletter production/distribution, and lead management. Dashboard functionality Sales activity (calls, emails, number of deals, etc.) may now be measured and controlled in the dashboard utilizing the dashboard function. Each lead has an activity history feature. By collecting what type of website they are seeing, you may identify whether you are a person or a person who has not yet viewed the information and create a chat.

What do you dislike most about this product?

While you may specify different rules, you may discover that the combinations are unique and difficult to create, or that the movement is onerous. It would be preferable if the design were a little simpler.

What recommendations would you give to someone considering this product?

It is possible to measure sales activities (calls, emails, number of discussions, etc.) and manage them in the dashboard by utilizing the dashboard feature. In our firm, the aforementioned activities are accounted for each transaction (= transaction), and the communication from the initial action, such as the DL document, to the closing, may be quantified. However, while we were able to "visualize" the number of actions taken by each member and sales team, it appears that the barrier to statistical "visualization" is a bit higher.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

James R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Very easy to use but little bit pricey

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Awesome customer support.

What is your favorite aspect of this product?

Really compact, what I like the most is that I'm ready to know, share and gain proficiency with 1,000 realities of one single record. It's cordial, it's solid and I can see all the appropriate data I want to know, to play out my occupation accurately. As a specialized help specialist, there are little subtleties that nobody could at any point have the option to furnish me with, however I have everything in HubSpot!

What do you dislike most about this product?

I figure I could despise the absence of synchronization we experience some of the time. Which I couldn't say whether I'm being objective when I say this since I realize there are a few realities, servers and extra groups behind only one record's data however that is what I experience every now and then.

What recommendations would you give to someone considering this product?

We want to truly figure out how to peruse every one of the properties and focus on all the data this apparatus offers; since it contains loads of data, some of the time it very well may be precarious to find precisely what you really want yet when you realize where to observe all the stuff you want consistently, it's the coolest.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Build customer loyalty with HubSpot

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.

What is your favorite aspect of this product?

HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.

What do you dislike most about this product?

The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.

What recommendations would you give to someone considering this product?

Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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