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In Partnership With SelectHub
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What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
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Eleonora A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
It works in conjunction with other tools
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is a platform that visualizes and automates the gathering and analysis of all forms of consumer information and activities, such as new leads and current customers. Efficiency and information accuracy were boosted by automated activities which were previously handled manually. Following the launch, the collaboration between the sales and marketing departments became fluid.
What is your favorite aspect of this product?
I believe it has all of the required elements, such as benefits, favorite features, form generating, email newsletter production/distribution, and lead management. Dashboard functionality Sales activity (calls, emails, number of deals, etc.) may now be measured and controlled in the dashboard utilizing the dashboard function. Each lead has an activity history feature. By collecting what type of website they are seeing, you may identify whether you are a person or a person who has not yet viewed the information and create a chat.
What do you dislike most about this product?
While you may specify different rules, you may discover that the combinations are unique and difficult to create, or that the movement is onerous. It would be preferable if the design were a little simpler.
What recommendations would you give to someone considering this product?
It is possible to measure sales activities (calls, emails, number of discussions, etc.) and manage them in the dashboard by utilizing the dashboard feature. In our firm, the aforementioned activities are accounted for each transaction (= transaction), and the communication from the initial action, such as the DL document, to the closing, may be quantified. However, while we were able to "visualize" the number of actions taken by each member and sales team, it appears that the barrier to statistical "visualization" is a bit higher.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
James R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Very easy to use but little bit pricey
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Awesome customer support.
What is your favorite aspect of this product?
Really compact, what I like the most is that I'm ready to know, share and gain proficiency with 1,000 realities of one single record. It's cordial, it's solid and I can see all the appropriate data I want to know, to play out my occupation accurately. As a specialized help specialist, there are little subtleties that nobody could at any point have the option to furnish me with, however I have everything in HubSpot!
What do you dislike most about this product?
I figure I could despise the absence of synchronization we experience some of the time. Which I couldn't say whether I'm being objective when I say this since I realize there are a few realities, servers and extra groups behind only one record's data however that is what I experience every now and then.
What recommendations would you give to someone considering this product?
We want to truly figure out how to peruse every one of the properties and focus on all the data this apparatus offers; since it contains loads of data, some of the time it very well may be precarious to find precisely what you really want yet when you realize where to observe all the stuff you want consistently, it's the coolest.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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María José P.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Build customer loyalty with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.
What is your favorite aspect of this product?
HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.
What do you dislike most about this product?
The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.
What recommendations would you give to someone considering this product?
Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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