HubSpot Marketing Hub (Social) Logo Award Winner Product Badge
HubSpot Marketing Hub (Social) Logo Award Winner Product Badge
HubSpot

HubSpot Marketing Hub (Social)

8.8 /10
Category
HubSpot Marketing Hub (Social)
8.8 /10

What is HubSpot Marketing Hub (Social)?

From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub (Social) won the following awards in the Social Media Management - Enterprise category

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HubSpot Marketing Hub (Social) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub (Social).

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub (Social)?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Dashboards and Visualization

88

Social Media Channel Integration Outbound

86

Social Media Channel Integration Inbound

86

Campaign Execution

86

Social Moderation and Workflow Management

85

Social Response Management

84

Social Asset Management

84

Trend Analysis

84

Social Post Archival

84

Contextual Analysis

80

Sentiment Analysis

80

Vendor Capability Ratings

Average 81

Breadth of Features

84

Availability and Quality of Training

84

Quality of Features

84

Business Value Created

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of IT Administration

81

Ease of Implementation

81

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

HubSpot Marketing Hub (Social) Reviews

Lauren S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

I have absolutely nothing nice to say

Likeliness to Recommend

4 /10

What differentiates HubSpot Marketing Hub (Social) from other similar products?

HubSpot Marketing Hub (Social) is praised for its integration within the broader HubSpot ecosystem, but I believe it falls short in several areas compared to its competitors. I can easily schedule social posts across platforms but almost ALWAYS the analytics are wrong or do not match what native platforms report. It's frustrating. How am I supposed to accurately track if leads come from social if the data is always wrong???

What is your favorite aspect of this product?

I guess that I can post across Facebook, Instagram, Twitter, and LinkedIn all at once and quickly schedule posts in advance. That helps save time I guess

What do you dislike most about this product?

The reporting is inaccurate, as I mentioned before. The analytics provided by HubSpot for social media campaigns is unreliable and inconsistent with the data reported directly by the social media platforms. This discrepancy is a significant issue for marketers and businesses relying on precise data to gauge the effectiveness of their social media strategies. Inaccurate analytics can lead to misinformed decisions, impacting the overall marketing strategy and potentially wasting valuable resources on ineffective campaigns. What gives, Hubspot??

What recommendations would you give to someone considering this product?

Assess if HubSpot's all-in-one marketing approach aligns with your specific needs. If you're looking primarily for social media management and analytics, maybe look elsewhere.

Cons

  • Charges for Enhancements
  • Slower Product Innovation
  • Inhibits Innovation

heylin i.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A ValuableAsset for Integrated Marketing Campaigns

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub (Social) from other similar products?

HubSpot really sets itself apart from the rest. It's not just a marketing tool, it's an all-in-one platform that seamlessly unites marketing, sales and service. Best of all, it focuses on inbound marketing, building relationships through great content. And the best part? It's so easy to use. Whether you're a marketing pro or just starting out, the interface is intuitive, so it's easy to dive in and get things done. The social media management tools help a lot, allowing you to schedule, track and analyze all your social activities with ease.

What is your favorite aspect of this product?

As a user, my favorite aspect of HubSpot has to be its seamless integration of marketing, sales and service functionalities all under one roof. It's like having a unified command center for our entire customer acquisition strategy. The platform's user-friendly interface is incredibly easy to navigate and utilize its various features.

What do you dislike most about this product?

While I genuinely appreciate and find immense value in almost every aspect of HubSpot Marketing Hub (Social), if I were to pinpoint a minor consideration, it would be that the initial learning curve might be slightly steep for those who are entirely new to marketing platforms. However, it's important to note that HubSpot offers fantastic resources through the HubSpot Academy, which significantly eases the onboarding process. Once you're past that initial phase, the platform's user-friendly nature takes over, making it a joy to use.

What recommendations would you give to someone considering this product?

For anyone considering HubSpot, my first recommendation would be to leverage the HubSpot Academy to its fullest. The platform offers an abundance of educational resources and certifications that will not only help you get up to speed quickly but also empower you to make the most of every feature. Additionally, take the time to explore the integrated approach of HubSpot by connecting with the other hubs, such as Sales Hub and Service Hub, to unlock the full potential of a unified customer engagement strategy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elias R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

HubSpot Social Empowering Social Strategy Success

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub (Social) from other similar products?

HubSpot Marketing Hub (Social) stands out by being part of a larger marketing platform. It's not just for social media – it's part of a system that handles lots of marketing tasks. It's easy to use, connects with other tools, and gives detailed information on how your marketing is doing. This all-in-one approach makes it different from other tools that focus only on social media.

What is your favorite aspect of this product?

My favorite thing about HubSpot Marketing Hub (Social) is how it brings everything together. It's not just about managing social media; it's part of a whole marketing system. I love how I can schedule posts, see how they perform, and connect with our customers – all in one place. It makes my job easier and keeps everything organized.

What do you dislike most about this product?

Honestly, there isn't much I dislike about HubSpot Marketing Hub (Social). If I had to pinpoint something, it might be that getting the hang of all its features took a bit of time. However, once I got into it, the platform proved to be a valuable asset for managing our social media and marketing efforts.

What recommendations would you give to someone considering this product?

If you're considering HubSpot Marketing Hub (Social), maybe you should: Explore the features: Take the time to explore all the features available. HubSpot Marketing Hub (Social) offers a lot, so getting familiar with what it can do will help you make the most of it. Take advantage of resources: HubSpot provides ample resources like tutorials, guides, and customer support. Utilize these to learn more about the platform and maximize its potential. Plan your strategy: Before diving in, have a clear idea of your social media strategy. Align the platform's features with your goals to use it effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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