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HotSchedules Logo
Fourth

HotSchedules

Composite Score
6.7 /10
CX Score
6.8 /10
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In Partnership With SelectHub

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Category
HotSchedules
6.7 /10

What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

Company Details

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

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HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
81%
Negotiation and Contract:
70%
Conflict Resolution:
77%
Strategy & Innovation:
69%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

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0% Negative
13% Neutral
87% Positive

Pros

  • Respectful
  • Client's Interest First
  • Helps Innovate
  • Client Friendly Policies

Cons

  • Less Generous

Feature Ratings

Average 78

Time Capture

84

Staffing

83

Labor Costing and Splitting

82

Workforce Dashboards and Reporting

79

Workforce Scheduling

77

Workforce Planning and Forecasting

76

Shift Management

75

Absence Management

75

Attendance Management and Policies

75

Time Capture Physical

75

Rate Policies

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

82

Ease of Implementation

82

Usability and Intuitiveness

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Quality of Features

78

Business Value Created

77

Ease of IT Administration

74

Ease of Customization

72

Vendor Support

72

Ease of Data Integration

71

HotSchedules Reviews

Diana R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A helpful tool for employee management.

Likeliness to Recommend

8 /10

What differentiates HotSchedules from other similar products?

HotSchedules is an amazing app that answers scheduling and is super convenient for employees. It’s simple to release shifts, swap shifts, request off, and update handiness all among the convenience of one app. Hotschedules permit employers to speak not only about employee schedules and changes therein, it additionally includes an in-built electronic messaging system to ease communication regarding meetings, products, no matter what you like. It can be discovered to give notice to you of schedule changes, messages, et al via email or text, or both. Staff can easily put their shifts out there for somebody to select up.

What is your favorite aspect of this product?

It’s so simple to send availability and message to the boss and colleagues. I also like, however, you’ll get text notifications once your shift has been assigned. I also like how you can see what alternative staff are working with you at constant time, furthermore as their contact information. Makes it easy for shifts and act with other workers. In this tool, you can easily look at the workers and communicate with them which is helpful in the progress of the business and for the friendly environment.

What do you dislike most about this product?

I don’t like that the app costs cash as a result of it’ inconvenient having to go on my laptop. Additionally, the mobile interface can be better. There’s also definitely a learning curve to the website and I want it to be additional intuitive. I also wish you’ll receive notifications once somebody drops their shift and there is one for choosing up.

What recommendations would you give to someone considering this product?

I would recommend it to anyone! It’s nice for every kind of labor environment! Hospitality, business, human resources, so on. They will hunt employees’ contact information to get in contact regarding potential changes. Keep change as times modification to form it easier for workers to navigate and check their work schedules.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Meredeth M.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Essential to our success

Likeliness to Recommend

10 /10

What differentiates HotSchedules from other similar products?

It is extremely easy to use for both management and staff. It provides a great solution for our staffing needs. It is easy for staff to update their availability and preferences, and keeps management up-to-date.

What is your favorite aspect of this product?

I like that we can create templates based on needs and just fill in as needed. It makes staffing so much easier for everyone involved.

What do you dislike most about this product?

I find it difficult to make changes after the original schedule has been posted. There is not an easy way to make multiple changes to a posted schedule.

What recommendations would you give to someone considering this product?

Definitely give it a try! Making our multi-departmental schedule is so much easier now that we are using HotSchedules.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing