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HotSchedules Logo
Fourth

HotSchedules

Composite Score
6.7 /10
CX Score
6.8 /10
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In Partnership With SelectHub

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Category
HotSchedules
6.7 /10

What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

Company Details

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

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HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
81%
Negotiation and Contract:
70%
Conflict Resolution:
77%
Strategy & Innovation:
69%
Service Experience:
78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

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0% Negative
13% Neutral
87% Positive

Pros

  • Respectful
  • Client's Interest First
  • Helps Innovate
  • Client Friendly Policies

Cons

  • Less Generous

Feature Ratings

Average 78

Time Capture

84

Staffing

83

Labor Costing and Splitting

82

Workforce Dashboards and Reporting

79

Workforce Scheduling

77

Workforce Planning and Forecasting

76

Shift Management

75

Absence Management

75

Attendance Management and Policies

75

Time Capture Physical

75

Rate Policies

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

82

Ease of Implementation

82

Usability and Intuitiveness

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Quality of Features

78

Business Value Created

77

Ease of IT Administration

74

Ease of Customization

72

Vendor Support

72

Ease of Data Integration

71

HotSchedules Reviews

Ali G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

easy to use

Likeliness to Recommend

8 /10

What differentiates HotSchedules from other similar products?

very easy to use and great UX interface

What is your favorite aspect of this product?

the ease of use

What do you dislike most about this product?

no complaints

What recommendations would you give to someone considering this product?

no recommendations necessarily

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ernesto A.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

The forecast for needed staff is very accurate!

Likeliness to Recommend

8 /10

What differentiates HotSchedules from other similar products?

That it takes into consideration various components, like sales, to determine your staff forecast needs.

What is your favorite aspect of this product?

It is very accurate and reliable.

What do you dislike most about this product?

You need to properly input the needed components, like your daily sales average, so you can get the best results.

What recommendations would you give to someone considering this product?

If you have a good management system, particularly in sales management, this product will be of extreme value to your company.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Lauren C.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Using HotSchedules was a neutral experience.

Likeliness to Recommend

6 /10

What differentiates HotSchedules from other similar products?

The fact that it does have a lot of features built into it to manage workforce.

What is your favorite aspect of this product?

I like that there were a lot of different tools and features to use.

What do you dislike most about this product?

It had a lot of functionality but it was difficult to use and understand, therefore many of these features went unused.

What recommendations would you give to someone considering this product?

I think that there are better scheduling products out there but HotSchedules does a good job at the basics if that is what you are looking for.

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Less Productive
  • Inhibits Innovation
  • Slower Product Innovation