Fourth

HotSchedules

Composite Score

6.7 /10

CX Score

6.8 /10

17 Reviews Write a Review

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In Partnership With SelectHub

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What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

Company Details

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

91 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

0% Negative

15% Neutral

85% Positive

Pros

Reliable
Respectful
Unique Features
Client's Interest First

Cons

Charges for Enhancements

Feature Ratings

Average 78

Time Capture Virtual

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Workforce Scheduling

Workforce Planning and Forecasting

Shift Management

Absence Management

Attendance Management and Policies

Time Capture Physical

Rate Policies

Vendor Capability Ratings

Average 76

Business Value Created

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

HotSchedules Reviews

Jacynth A.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

User and budget-friendly! Highly recommended!

Likeliness to Recommend

10 /10

What differentiates HotSchedules from other similar products?

Its user-friendliness, organization, economical and budget-friendliness

What is your favorite aspect of this product?

It makes employee scheduling very easy and organized. Also components of this platform is easy to use, even people that are not comfortable using the computer can use HotSchedules without difficulty.

What do you dislike most about this product?

Nothing in particular. Highly recommended!

What recommendations would you give to someone considering this product?

Go for it! It is life-changing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Matthew H.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Application That Helps Manage Restaurants

Likeliness to Recommend

8 /10

What differentiates HotSchedules from other similar products?

We have been using this service for over 15 years now and it allows us to run a business and staff appropriately based on forecast demands and predicted business. My staff finds it easy to communicate and email all of us on anything. We can also track anything from sales and inventory as well to keep our business up to date and run smoothly

What is your favorite aspect of this product?

Making a schedule is easy and if my staff inputs their availability, I know how to set our team up for success every week.

What do you dislike most about this product?

There used to be a capability for the service to send emails to personal addresses so my employees know there are HotSchedules messages. That does not seem to be the case anymore.

What recommendations would you give to someone considering this product?

Look at all the features and play around with them. You definitely will see all the amenities and know what will work best for your company.

Pros

Efficient Service
Fair
Transparent
Reliable

Cons

Charges for Enhancements

Aditya J.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Super easy for work!

Likeliness to Recommend

9 /10

What differentiates HotSchedules from other similar products?

Sending my availability and a note to my supervisor and coworkers is quite simple. Getting text notifications when your shift has been assigned is another feature I like. I particularly appreciate that you can view the names of the coworkers you are collaborating with as well as their contact details. makes scheduling shifts and interacting with other workers very simple.

What is your favorite aspect of this product?

For the past two years or so, I have been using it. You may quickly and easily look at your schedule to see when you have appointments, who you have appointments with, and who is free. It's not difficult to communicate with the personnel, unlike when you're at the office and need to hunt for someone's phone number or email address.

What do you dislike most about this product?

It annoys me that you have to buy this software in order to use it on your phone. I don't like how slow the logbook is when you use it and how long it takes to mark off finished assignments. But aside from that, I adore HotSchedules.

What recommendations would you give to someone considering this product?

This is the best option if you want to keep your costs under control and have a strong tool for allocating labor!

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Caring

HotSchedules

What is HotSchedules?

Company Details

Book a Free Demo Today!

Awards & Recognition

HotSchedules Ratings

82 Likeliness to Recommend

91 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love HotSchedules?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

HotSchedules Reviews

Jacynth A.

User and budget-friendly! Highly recommended!

Likeliness to Recommend

Pros

Matthew H.

Great Application That Helps Manage Restaurants

Likeliness to Recommend

Pros

Cons

Aditya J.

Super easy for work!

Likeliness to Recommend

Pros

Feature Ratings

Time Capture Virtual

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Workforce Scheduling

Workforce Planning and Forecasting

Shift Management

Absence Management

Attendance Management and Policies

Time Capture Physical

Rate Policies

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration