What is HelpWire?
HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpWire?
Pros
- Caring
- Over Delivered
- Friendly Negotiation
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Discovery
Role-Based Access Controls
Attended and Unattended Remote Access
Audit Management
Web & Desktop Conferencing
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Breadth of Features
HelpWire Reviews
Anna K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
Fast and easy remote support
Likeliness to Recommend
What differentiates HelpWire from other similar products?
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
What is your favorite aspect of this product?
The ease of use. In just a minute, I was able to access my colleague's computer and fix our inbound issues. The connection is always quick and reliable,
What do you dislike most about this product?
There aren't many downsides, but one thing I'd like to see is support for Android and iOS devices. Adding these features would make it even more useful.
What recommendations would you give to someone considering this product?
If you're thinking about using HelpWire, I'd say go for it, especially if you need a simple, reliable, and free remote support tool for Mac and PC. Since it's free, you can easily test it out and see if it fits your needs before fully committing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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