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HelpWire Logo
Electronic.US

HelpWire

Composite Score
8.3 /10
CX Score
8.3 /10
Category
HelpWire
8.3 /10

What is HelpWire?

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

Company Details


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HelpWire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HelpWire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HelpWire?

0% Negative
23% Neutral
77% Positive

Pros

  • Caring
  • Over Delivered
  • Friendly Negotiation
  • Effective Service

Feature Ratings

Average 88

Remote Control

91

Remote Support

90

Discovery

87

Role-Based Access Controls

86

Attended and Unattended Remote Access

83

Audit Management

79

Web & Desktop Conferencing

77

Vendor Capability Ratings

Average 81

Vendor Support

87

Business Value Created

85

Ease of IT Administration

84

Ease of Implementation

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Usability and Intuitiveness

78

Availability and Quality of Training

77

Ease of Customization

76

Breadth of Features

76

HelpWire Reviews

Anna K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Fast and easy remote support

Likeliness to Recommend

10 /10

What differentiates HelpWire from other similar products?

HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.

What is your favorite aspect of this product?

The ease of use. In just a minute, I was able to access my colleague's computer and fix our inbound issues. The connection is always quick and reliable,

What do you dislike most about this product?

There aren't many downsides, but one thing I'd like to see is support for Android and iOS devices. Adding these features would make it even more useful.

What recommendations would you give to someone considering this product?

If you're thinking about using HelpWire, I'd say go for it, especially if you need a simple, reliable, and free remote support tool for Mac and PC. Since it's free, you can easily test it out and see if it fits your needs before fully committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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