In Partnership With SelectHub
What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
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In Partnership With SelectHub
Helpshift Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
9
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Performance Enhancing
- Saves Time
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Helpshift Reviews
Nathan S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2020
I have really enjoyed survey
Likeliness to Recommend
What differentiates Helpshift from other similar products?
It has been awesome
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Lower the price
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
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