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Helpshift

Helpshift

7.2 /10
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Helpshift
7.2 /10

What is Helpshift?

The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.

Company Details

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Awards & Recognition

Helpshift won the following awards in the Customer Service - Midmarket category

Helpshift Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helpshift.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

9
Since last award


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helpshift?

0% Negative
14% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered

Feature Ratings

Average 77

Customer Service Workflow Management

81

Customer Self Service Capabilities

80

Analytics and Reporting

80

Mobile Customer Care

80

Agent Collaboration

77

Intelligent Search

75

Customer Service Knowledge Management

74

Multi Channel Support

71

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of Data Integration

80

Quality of Features

78

Availability and Quality of Training

77

Ease of Implementation

77

Breadth of Features

76

Vendor Support

75

Ease of IT Administration

74

Ease of Customization

71

Helpshift Reviews

Nathan S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

I have really enjoyed survey

Likeliness to Recommend

7 /10

What differentiates Helpshift from other similar products?

It has been awesome

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

Lower the price

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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