Help Scout Logo
Help Scout Logo
Help Scout

Help Scout

Composite Score
7.6 /10
CX Score
8.2 /10
Category
Help Scout
7.6 /10

What is Help Scout?

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Company Details


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Help Scout Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

81 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Help Scout?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Centralized Note Taking

95

Customer Scorecards

90

Surveys and Polling

90

Onboarding Portal

86

Onboarding Collateral Management

85

Account Health Tracking

85

Reporting and Analytics

80

Onboarding Workflow Management

79

CRM Integration

66

Vendor Capability Ratings

Average 86

Quality of Features

95

Availability and Quality of Training

95

Vendor Support

95

Ease of Implementation

90

Business Value Created

90

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

84

Ease of Customization

81

Ease of Data Integration

81

Breadth of Features

79

Ease of IT Administration

70

Help Scout Reviews

Marina C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Functions within everyone's reach

Likeliness to Recommend

9 /10

What differentiates Help Scout from other similar products?

It is more a system that can be managed in small and medium-sized companies, and I think that it is its most dominant characteristic, beyond the fact that the tool works well, it has functionalities that provide support in the areas of marketing and data analysis quite complete and that for You don't have to be an expert in the area to understand it.

What is your favorite aspect of this product?

It is a system that is mainly based on email, something that in marketing is quite useful since we have a customer database and many of the relationships with them professionally are through this means, it is a tool that I like because can be individually implemented for further analysis operations and customer interaction

What do you dislike most about this product?

I don't think it's a bad tool, it works in customer communications and it's something essential if you want to achieve successful sales

What recommendations would you give to someone considering this product?

Strategically this tool can be quite good if you are looking for a system that can serve customers and be understandable and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Francesco I.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Help Scout Has Incredible Capabilities

Likeliness to Recommend

9 /10

What differentiates Help Scout from other similar products?

Help Scout Has excellent features and capabilities. I love the efficiency of Help Scout .

What is your favorite aspect of this product?

The interface of Help Scout is excellent.

What do you dislike most about this product?

I have zero dislikes for Help Scout .

What recommendations would you give to someone considering this product?

You should give Help Scout a try. It is a great tool.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features