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What is Help Scout?
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Company Details
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Get AssistanceHelp Scout Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
81 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Help Scout?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Note Taking
Customer Scorecards
Surveys and Polling
Onboarding Portal
Onboarding Collateral Management
Account Health Tracking
Reporting and Analytics
Onboarding Workflow Management
CRM Integration
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Also Featured in...
Help Scout Reviews
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Marina C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Functions within everyone's reach
Likeliness to Recommend
What differentiates Help Scout from other similar products?
It is more a system that can be managed in small and medium-sized companies, and I think that it is its most dominant characteristic, beyond the fact that the tool works well, it has functionalities that provide support in the areas of marketing and data analysis quite complete and that for You don't have to be an expert in the area to understand it.
What is your favorite aspect of this product?
It is a system that is mainly based on email, something that in marketing is quite useful since we have a customer database and many of the relationships with them professionally are through this means, it is a tool that I like because can be individually implemented for further analysis operations and customer interaction
What do you dislike most about this product?
I don't think it's a bad tool, it works in customer communications and it's something essential if you want to achieve successful sales
What recommendations would you give to someone considering this product?
Strategically this tool can be quite good if you are looking for a system that can serve customers and be understandable and easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Francesco I.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2024
Help Scout Has Incredible Capabilities
Likeliness to Recommend
What differentiates Help Scout from other similar products?
Help Scout Has excellent features and capabilities. I love the efficiency of Help Scout .
What is your favorite aspect of this product?
The interface of Help Scout is excellent.
What do you dislike most about this product?
I have zero dislikes for Help Scout .
What recommendations would you give to someone considering this product?
You should give Help Scout a try. It is a great tool.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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