Helcim Logo
Helcim Logo
Helcim

Helcim

Composite Score
7.4 /10
CX Score
7.7 /10
Category
Helcim
7.4 /10

What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details


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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

7
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

0% Negative
7% Neutral
93% Positive

Pros

  • Trustworthy
  • Fair
  • Friendly Negotiation
  • Inspires Innovation

Feature Ratings

Average 88

Credit Card Processing

93

Security

92

POS Integration

90

POS Verification

89

Customer Support

88

Digital Wallet Integration

87

Mobile Payments

86

Recurring Payments

83

Reporting Analytics

82

E-Commerce Integration

82

Multi Currency

79

Vendor Capability Ratings

Average 84

Ease of Implementation

94

Ease of IT Administration

88

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Availability and Quality of Training

83

Business Value Created

83

Vendor Support

82

Quality of Features

82

Product Strategy and Rate of Improvement

80

Ease of Customization

72

Helcim Reviews

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Helcim payment reader

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

The main difference that we can find in Helcim is that its rates are very accessible, so I can have the credit card payment service at a fairly reasonable price. I have used Helcim for a long time, and it has always provided an excellent service, and that gives me security to be able to use it, both for me to make a purchase and pay with the system, as well as to use the service to manage the payments of the company that they want to do with credit cards. Helcim, can be a great ally as a credit card reader, so I can not worry about this issue.

What is your favorite aspect of this product?

My favorite feature of this platform is its great management capacity. The truth is that the technical support team has always been available to help when I have had a problem, or when there is a process that I do not know. I like that I have everything in a single payment method, so I can have the debit and credit card service in my company or I can suggest it to a third party and I know that its implementation will not be a tedious process, but that it will quickly be the service installed and available for use.

What do you dislike most about this product?

Like many of the programs of this style, its configuration process can be complicated, so I consider that they should make more informative material, either online as videos or digital articles, and this material would provide all customers with more knowledge about it. system and therefore help the community to use it correctly.

What recommendations would you give to someone considering this product?

The Helcim system has never presented me with problems, and when I have had any doubts about any aspect, the service they provide to help the user is quite fast, that is why I recommend Helcim, since it can be very helpful to establish businesses or companies and your payment system will be safe with them. I dare say that it is one of the platforms with the highest guarantees and helps you increase your income.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

I feel very happy and I felt that I should recomme

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

Provides an expandable platform for partners and developers to innovate. The API documentation is excellent and the developers share a lot of knowledge and experience in open forums. BC's customer and partner support teams are world-class, simply unprecedented among e-commerce platform leaders. I feel very safe again to invest my Bitcoin, I have found a platform that I can trust for the first time in a long time. Trading independently with a fake platform, I feel very happy and felt that I should recommend and share my success story.

What is your favorite aspect of this product?

The innovation and features platform roadmap is rich, full of critical business enablers such as omnichannel, multi-store, and international trade features.

What do you dislike most about this product?

I dislike the fact that it is not supported by all of our systems. We usually build custom serverless applications in the cloud and connect them to the back end of a BC store for our customers when something advanced is required. However, for most use cases, there are many applications and extensions available through the BC market.

What recommendations would you give to someone considering this product?

Since my dropshipping product was Tea, it was essential to offer discounts and gift cards to customers who talked about my products on Instagram or YouTube. Bigcommerce offering this feature on their standard plan was a real game changer.each of those who have plans to invest in themselves and in the future as well, to obtain good profits ... interested comes to her and you will testify like the others, you can really reach her.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yazunari T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

The most impressive platform

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

The user experience of the product is amazing, it is quite easy to use and understand the tool. Comparison of payment code for the different versions of the platform. They are true professionals: capable, punctual and precise. It is free software, decentralized, shared and based on the principle of instance. In fact, everyone can create their own instance and share their order with the virtual terminal. This gives you total freedom of expression, a neutral service, a much greater diversity of content, and even the ability to pay videographers based on more fair and different models.

What is your favorite aspect of this product?

Very fast resolution for merge conflict in GIT. Comparison of payment code for the different versions of the platforms that are handled in this area. I can compare the different resource files (images / XML) for different types of payments.

What do you dislike most about this product?

I think there are very few problems, one of them is including more file types than currently supported and support for depositing your internet payments and comparing it.

What recommendations would you give to someone considering this product?

Very easy to use tool. If you are looking for a tool that can compare anything (files, folders, images, plain text), I would surely recommend Beyond Compare. It is also very useful in resolving marketing conflicts and market analysis on the proposed route.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing