Helcim Customer Reviews 2025 | SoftwareReviews

Helcim

Composite Score

7.1 /10

CX Score

7.3 /10

16 Reviews Write a Review

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What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details

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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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2 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 63%
Negotiation and Contract:: 75%
Conflict Resolution:: 80%
Strategy & Innovation:: 76%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

10% Negative

5% Neutral

85% Positive

Pros

Includes Product Enhancements
Altruistic
Acts with Integrity
Client's Interest First

Cons

Less Productive

Feature Ratings

Average 83

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Helcim Reviews

Carlos C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

I feel very happy and I felt that I should recomme

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

Provides an expandable platform for partners and developers to innovate. The API documentation is excellent and the developers share a lot of knowledge and experience in open forums. BC's customer and partner support teams are world-class, simply unprecedented among e-commerce platform leaders. I feel very safe again to invest my Bitcoin, I have found a platform that I can trust for the first time in a long time. Trading independently with a fake platform, I feel very happy and felt that I should recommend and share my success story.

What is your favorite aspect of this product?

The innovation and features platform roadmap is rich, full of critical business enablers such as omnichannel, multi-store, and international trade features.

What do you dislike most about this product?

I dislike the fact that it is not supported by all of our systems. We usually build custom serverless applications in the cloud and connect them to the back end of a BC store for our customers when something advanced is required. However, for most use cases, there are many applications and extensions available through the BC market.

What recommendations would you give to someone considering this product?

Since my dropshipping product was Tea, it was essential to offer discounts and gift cards to customers who talked about my products on Instagram or YouTube. Bigcommerce offering this feature on their standard plan was a real game changer.each of those who have plans to invest in themselves and in the future as well, to obtain good profits ... interested comes to her and you will testify like the others, you can really reach her.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yazunari T.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

The most impressive platform

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

The user experience of the product is amazing, it is quite easy to use and understand the tool. Comparison of payment code for the different versions of the platform. They are true professionals: capable, punctual and precise. It is free software, decentralized, shared and based on the principle of instance. In fact, everyone can create their own instance and share their order with the virtual terminal. This gives you total freedom of expression, a neutral service, a much greater diversity of content, and even the ability to pay videographers based on more fair and different models.

What is your favorite aspect of this product?

Very fast resolution for merge conflict in GIT. Comparison of payment code for the different versions of the platforms that are handled in this area. I can compare the different resource files (images / XML) for different types of payments.

What do you dislike most about this product?

I think there are very few problems, one of them is including more file types than currently supported and support for depositing your internet payments and comparing it.

What recommendations would you give to someone considering this product?

Very easy to use tool. If you are looking for a tool that can compare anything (files, folders, images, plain text), I would surely recommend Beyond Compare. It is also very useful in resolving marketing conflicts and market analysis on the proposed route.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Helcim

What is Helcim?

Company Details

Need Assistance?

Awards & Recognition

Helcim Ratings

83 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Helcim?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Helcim Reviews

Carlos C.

I feel very happy and I felt that I should recomme

Likeliness to Recommend

Pros

Yazunari T.

The most impressive platform

Likeliness to Recommend

Pros

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Feature Ratings

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization