Helcim Customer Reviews 2025 | SoftwareReviews

Helcim

Composite Score

7.1 /10

CX Score

7.3 /10

16 Reviews Write a Review

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What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details

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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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2 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 63%
Negotiation and Contract:: 75%
Conflict Resolution:: 80%
Strategy & Innovation:: 76%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

10% Negative

5% Neutral

85% Positive

Pros

Includes Product Enhancements
Altruistic
Acts with Integrity
Client's Interest First

Cons

Less Productive

Feature Ratings

Average 83

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Helcim Reviews

Yara G.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Payment Processing Made Easy With Helcim

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

What makes Helcim great are the affordable transfer rates. Not many competitors can match this.

What is your favorite aspect of this product?

I like that Helcim is secure which ideal for money transfer

What do you dislike most about this product?

Nothing really as all has worked well.

What recommendations would you give to someone considering this product?

Since Helcim has been great and offers fast and affordable payment processing, I recommend it to other businesses.

Pros

Helps Innovate
Effective Service
Inspires Innovation
Saves Time

Baisen W.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Good product and low cost. But missing features.

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

Cost is lower

What is your favorite aspect of this product?

Integration APIS

What do you dislike most about this product?

Security features are not completed

What recommendations would you give to someone considering this product?

If you want to lower your cost at start, Helcim is good enough.

Pros

Performance Enhancing
Trustworthy
Unique Features
Fair

Cons

Security Frustrates
Vendor Friendly Policies
Less Transparent

Ashley K.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Support, service and value of money are great.

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

Please don't let anyone buy Helcim. Takeovers usually result in higher prices, reduced features and elimination of good service.

What is your favorite aspect of this product?

Service and support, ease of use, price.

What do you dislike most about this product?

Recurring subscriptions could be easier.

What recommendations would you give to someone considering this product?

Great product.

Pros

Trustworthy
Effective Service
Caring
Respectful

Cons

Inhibits Innovation

Helcim

What is Helcim?

Company Details

Need Assistance?

Awards & Recognition

Helcim Ratings

83 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Helcim?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Helcim Reviews

Yara G.

Payment Processing Made Easy With Helcim

Likeliness to Recommend

Pros

Baisen W.

Good product and low cost. But missing features.

Likeliness to Recommend

Pros

Cons

Ashley K.

Support, service and value of money are great.

Likeliness to Recommend

Pros

Cons

Most Popular Helcim Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization