HCL Commerce Logo
HCL Commerce Logo
HCL Technologies

HCL Commerce

Composite Score
8.4 /10
CX Score
8.7 /10
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HCL Commerce
8.4 /10

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 81

Order Portal

84

Content Management

84

Reporting and Analytics

83

Predictive Recommendations

82

Microsite Management

81

Catalog Management

81

Retargeting Capabilities

81

Integrated Search

80

Payment Processing

79

Order Management

77

Content Localization

76

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Data Integration

78

Ease of Implementation

78

Business Value Created

77

Ease of Customization

77

Availability and Quality of Training

76

Breadth of Features

76

Ease of IT Administration

75

Vendor Support

75

Usability and Intuitiveness

74

HCL Commerce Reviews

Juan Esteban M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Creates attractive and eye-catching online stores

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

We are creating with this software the different online stores that we need to create in the different pages that we have and we have found it quite easy to use and with useful tools that make our work easier. It allows us to create online catalogs of our products with their prices and shopping cart, so that they can be purchased by our customers.

What is your favorite aspect of this product?

It allows us to perform a complete seo in the store, so that we can position it in the top positions of google search, achieving greater reach and visualization. Its inventory management, allows us to always update the products and be up to date with the stock, avoiding any kind of inconvenience.

What do you dislike most about this product?

Although we have been using this program for a short time, there are few failures we have had with it, the most recent failure is that it slows down a little when loading the catalog images and it takes a long time to load them. We had to call technical support to help us with the installation of the program, but we solved it immediately.

What recommendations would you give to someone considering this product?

A very efficient software for marketing and distribution of any product online. We found it very easy to use and it certainly fulfills the function it promises to achieve an online store quickly and efficiently, that is eye-catching and attracts customers, that's why we recommend it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Thought leadership, product resources and more

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

It's currently a CSV model, but you can also work directly with our API. It is an API-first application and understands that many people want to work in different ways. So, you can connect the PIM tool directly to the system through API. There's an integration model for that, so it's an incredibly flexible way to manage your products through an external application and get those products into the application.

What is your favorite aspect of this product?

HCL Commerce is all about cloud native offering portability; customization; data; uniqueness and HCL solution factory, one-click deployment; multi-cloud; cloud-native multiple choice as a service: performance; security; resiliency, offering the productivity benefits of search by integrating process and data into everything you do, from storefront to merchandising to marketing.

What do you dislike most about this product?

It does not provide PIM tools for vendors. Other than that, HCL has no negatives that would slow down its use or defer in the use generate by our associates to this department.

What recommendations would you give to someone considering this product?

HCL Commerce Marketplace has an opt-in and opt-out capability within the management center. Partnering with Google is a natural fit for HCL Commerce: as more B2B and B2C organizations seek speed of deployment along with fast and frequent innovations, Google Cloud makes it easy to create, update and maintain containers so organizations can deliver great customer experiences anytime. anywhere.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Support modules for the administrative use

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

It delivers the productivity benefits of search by integrating process and data into everything you do, from storefront to merchandising to marketing, it makes it easy for business users to create amazing experiences for their customers. Using WebSphere Commerce enables our customers to grow their e-commerce business.

What is your favorite aspect of this product?

Provides a complete out-of-the-box order cycle, or can be integrated with your existing order fulfillment. Online shopping models, such as digital subscriptions or a marketplace, are not suitable as they require a lot of customization, provides efficient contract-based pricing. Contract-based pricing is helpful in managing pricing for different businesses.

What do you dislike most about this product?

Commercial tools are quite difficult to use, especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult to use for non-technical users.

What recommendations would you give to someone considering this product?

Provides an integrated development environment that is used to create and test customizations, including changing storefront design, extending business logic and creating new business logic to meet business requirements. The development platform is called IBM WebSphere Commerce Developer for which there are also editions that are paired with their runtime environments. WebSphere Commerce feature packs include new features, so-called enhancements. These enhancements add some new functionality or features to the base product.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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