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HCL Commerce Logo
HCL Technologies

HCL Commerce

8.5 /10
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HCL Commerce
8.5 /10

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

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Awards & Recognition

HCL Commerce won the following awards in the B2B eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 80

Shopping Cart Management

84

Content Management

84

Guided Selling

83

Reporting and Analytics

83

ERP Integration

81

Catalog Management

81

Integrated Search

80

Payment Processing

79

Order Management

77

Content Localization

76

Multi-Storefront

71

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Data Integration

78

Ease of Implementation

78

Business Value Created

77

Ease of Customization

77

Availability and Quality of Training

76

Breadth of Features

76

Ease of IT Administration

75

Vendor Support

75

Usability and Intuitiveness

74

HCL Commerce Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Scalable and robust solution

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

A massive amount of versatility is provided by HCL Commerce, which also supports a robust combination framework. This enables us to link to several distinctive administrative center frameworks via conventional connection points and works well in an extremely complex multi-organization B2B and B2C enterprise. It is crucial to have the ability to integrate with components like assessing motors and various sophisticated outside frameworks.

What is your favorite aspect of this product?

For international organizations with a large number of stores and specialized units that handle several languages, HCL Trade is a terrific resource. In contrast to other commerce packages, HCL Commerce offers consistent performance with the tool and little to no downtime over the Thanksgiving or Christmas peak shopping season.

What do you dislike most about this product?

Some operations, including emailing and monitoring, require modification due of their common functionality. Upgrading to the most recent version is difficult; I wish additional features were as straightforward. It might be very challenging to design custom business tools. Specialized business tools are essential in the present retail and marketing environment,

What recommendations would you give to someone considering this product?

The software also offers large and medium e-commerce customers in the majority of domains all the capabilities and flexibility required to set up, improve, or maintain their e-commerce website and catalogue. Additionally, it makes multi-country deployment less complicated. Additionally, it supports several currencies, multiple languages, and other necessary functionality that comes included with the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Sophisticated ecommerce tool.

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

The transactional platform that enables organizations to sell more is called HCL Commerce. HCL Commerce enables B2C, B2B, and B2B2C clients engage customers and generate sales at every touch point by combining the trusted scale, security, and performance you expect with the speed and agility of modern cloud native ecommerce architecture.

What is your favorite aspect of this product?

HCL Commerce provides a significant amount of style to an endeavor as compared to its present rich Commerce model, which is one of its key advantages. The benefit of this for high volume, large index locations is that implementation are more normalized than with diverse things, making the suggestion more credible over the long term.

What do you dislike most about this product?

It can be somewhat difficult to integrate, expand, or customize HCL Commerce. To create new features specifically for the platform, developers need a particularly specialized skill set. Some elements, including the emails' lack of originality, need to be updated. It would make more sense to say that this person is already a member.

What recommendations would you give to someone considering this product?

HCL Commerce is a very effective digital commerce platform that enables users to effortlessly build up an e-commerce website or migrate from their current e-commerce system to a reliable and substantial e-commerce platform. Given that it provides consistent performance; it is the ideal fit for all e-commerce firms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maite P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

A fundamental tool in marketing

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

It is a tool that is quite good for collecting customer experiences, this system is part of the tools of this software to facilitate digital commerce, being an innovation in terms of functions and ease of implementation

What is your favorite aspect of this product?

In general, I like how you work with this tool because its functions are understandable, it has management characteristics and even visualization of customer preferences so that when trade and marketing plans are made, they are more realistic and advanced

What do you dislike most about this product?

I have no problems because in general the tool has more positive characteristics than negative ones, being quite efficient and functional.

What recommendations would you give to someone considering this product?

I recommend it because at this time these types of systems are required to collect information for sales

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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