HCL Technologies

HCL Commerce

Composite Score

8.2 /10

CX Score

8.5 /10

42 Reviews Write a Review

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What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

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Awards & Recognition

HCL Commerce won the following awards in the B2B eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 93%
Conflict Resolution:: 95%
Strategy & Innovation:: 90%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Efficient Service

Feature Ratings

Average 80

Shopping Cart Management

Content Management

Guided Selling

Reporting and Analytics

ERP Integration

Catalog Management

Integrated Search

Payment Processing

Order Management

Content Localization

Multi-Storefront

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Also Featured in...

B2C eCommerce

Score 8.2

View HCL Commerce in this category (opens in a new tab)

HCL Commerce Screenshots

HCL Commerce Videos

HCL Commerce Reviews

David L.

Role: Vendor Management
Industry: Communications
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce differentiates itself through its scalability, flexibility

What is your favorite aspect of this product?

Graphical user interface is my favourite aspect

What do you dislike most about this product?

Cost of licensing is still expensive

What recommendations would you give to someone considering this product?

Yes I would recommend it

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Lauren A.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

"Perfect e-commerce platform!"

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

The dragging and dynamic layout functionalities are currently in high demand within the tech industry, and I've found that HCL Commerce products excel in this aspect.

What is your favorite aspect of this product?

Improved scaling and flexibility with API first framework and cloud based architecture.

What do you dislike most about this product?

We have not faced any issue from this software so far.

What recommendations would you give to someone considering this product?

They should give it a try. It is user friendly and can support companies of various sizes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robson A.

Role: Vendor Management
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HCL Commerce

What is HCL Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

HCL Commerce Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love HCL Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Content Management Includes collaboration, check-in/check-out, and version control.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2C eCommerce

HCL Commerce Screenshots

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HCL Commerce Cloud

HCL Commerce Cloud Product

HCL Commerce Videos

What is HCL Commerce Cloud?

HCL Commerce Reviews

David L.

Fantastic product!

Likeliness to Recommend

Pros

Lauren A.

"Perfect e-commerce platform!"

Likeliness to Recommend

Pros

Robson A.

Likeliness to Recommend

Pros

Most Popular HCL Commerce Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

BigCommerce

SAP Commerce Cloud

FastSpring

Feature Ratings

Shopping Cart Management

Content Management

Guided Selling

Reporting and Analytics

ERP Integration

Catalog Management

Integrated Search

Payment Processing

Order Management

Content Localization

Multi-Storefront

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness