HCL Commerce Logo
HCL Commerce Logo
HCL Technologies

HCL Commerce

Composite Score
8.3 /10
CX Score
8.7 /10
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Category
HCL Commerce
8.3 /10

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2B eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 80

Shopping Cart Management

84

Content Management

84

Guided Selling

83

Reporting and Analytics

83

ERP Integration

81

Catalog Management

81

Integrated Search

80

Payment Processing

79

Order Management

77

Content Localization

76

Multi-Storefront

71

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Data Integration

78

Ease of Implementation

78

Business Value Created

77

Ease of Customization

77

Availability and Quality of Training

76

Breadth of Features

76

Ease of IT Administration

75

Vendor Support

75

Usability and Intuitiveness

74

HCL Commerce Reviews

Roward J. V.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy ti use and the exactly needs of the clients

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

The control of the quality

What is your favorite aspect of this product?

Easy ti use

What do you dislike most about this product?

The time of response

What recommendations would you give to someone considering this product?

Give more to the clients

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alysson Franklin M.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Expensive, but addresses all needs from my team

Likeliness to Recommend

8 /10

What differentiates HCL Commerce from other similar products?

Their approach to web content and how rich media wraps product pages. They are amazing!

What is your favorite aspect of this product?

Their biggest difference: How HCL Commerce deals with static web content.

What do you dislike most about this product?

Lack of up to date documentation.

What recommendations would you give to someone considering this product?

Based on the alternatives at the market, HCL is one of the strongest players to consider. Just make sure to do your work with a Trusted Partner, and your results will be there.

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor Friendly Policies
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy customization. Outstanding technical support.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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