HCL Commerce Logo
HCL Commerce Logo
HCL Technologies

HCL Commerce

Composite Score
8.4 /10
CX Score
8.7 /10
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Category
HCL Commerce
8.4 /10

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 81

Order Portal

84

Content Management

84

Reporting and Analytics

83

Predictive Recommendations

82

Microsite Management

81

Catalog Management

81

Retargeting Capabilities

81

Integrated Search

80

Payment Processing

79

Order Management

77

Content Localization

76

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

81

Quality of Features

79

Ease of Data Integration

78

Ease of Implementation

78

Business Value Created

77

Ease of Customization

77

Availability and Quality of Training

76

Breadth of Features

76

Ease of IT Administration

75

Vendor Support

75

Usability and Intuitiveness

74

HCL Commerce Reviews

Aryan C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Its Easy to use and developer support is nice

Likeliness to Recommend

8 /10

What differentiates HCL Commerce from other similar products?

HCL e-commerce has a good developer support and the platform is intuitive and easy to use so it might attract otherdevs in future

What is your favorite aspect of this product?

Developer support and ease of use

What do you dislike most about this product?

UI is very basic and it gets boring after some time to develop

What recommendations would you give to someone considering this product?

Spend some time in improving the UX for good developer experience

Pros

  • Continually Improving Product
  • Acts with Integrity
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Caring

Arbaz S.

  • Role: Consultant
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Highly Customisable, a bit tightly coupled

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

The Excessive product catalog features available and features on adding Promotions

What is your favorite aspect of this product?

The ease of interactions with multiple systems with efficient rest API calls

What do you dislike most about this product?

The tightly coupled nature of frontend and database

What recommendations would you give to someone considering this product?

Great product to host you e-commerce website with great customisation features and excellent client support

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Respectful

Aravind P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Super product with easy and time saving features

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

There is no match to hcl commerce with other similar products

What do you dislike most about this product?

Its availability

What recommendations would you give to someone considering this product?

Time saver and very usefull and easy to use

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

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