Bridgeline Digital, Inc.

HawkSearch

Composite Score

8.0 /10

CX Score

8.1 /10

17 Reviews Write a Review

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What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details

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Awards & Recognition

HawkSearch won the following awards in the Enterprise Search category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2024

HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HawkSearch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative

14% Neutral

86% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 87

Social Network Awareness

Optical Character Recognition

Synonyms and Stemming

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

Results Sorting

Multi Format Support

Content Analytics

Content Aggregation

Search Query Parsers

Vendor Capability Ratings

Average 83

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Also Featured in...

Desktop Search

Score 8.0

View HawkSearch in this category (opens in a new tab)

HawkSearch Reviews

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Positive overall experience, but pricey.

Likeliness to Recommend

7 /10

Pros

Respectful
Performance Enhancing
Enables Productivity
Trustworthy

Nick C.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Game changing capabilities for self-administration

Likeliness to Recommend

9 /10

What differentiates HawkSearch from other similar products?

For me it's familiarity and ease of use. For the most part, we are focused on continuous improvement of results in the face of sometimes inadequate product data completeness or quality.

What is your favorite aspect of this product?

Turnkey tools that make day-to-day improvement requests simple and quick.

What do you dislike most about this product?

Reporting is not dynamic enough. I'd like to see more analytics-style reporting where I can combine terms with clicks/KPIs.

What recommendations would you give to someone considering this product?

Bridgeline has been a very reasonable business partner and provides good expertise for resolving some of the stickier issues with our data and with the search results. The feature set is growing, but focusing on a ground up approach and plenty of runway allows for familiarity with the turnkey tools to grow.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

HawkSearch

What is HawkSearch?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

HawkSearch Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love HawkSearch?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Network Awareness Indexing of organizational results in social media.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Desktop Search

HawkSearch Reviews

Positive overall experience, but pricey.

Likeliness to Recommend

Pros

Nick C.

Game changing capabilities for self-administration

Likeliness to Recommend

Pros

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Feature Ratings

Social Network Awareness

Optical Character Recognition

Synonyms and Stemming

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

Results Sorting

Multi Format Support

Content Analytics

Content Aggregation

Search Query Parsers

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization