Bridgeline Digital, Inc.

HawkSearch

Composite Score

8.0 /10

CX Score

8.1 /10

17 Reviews Write a Review

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What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details

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Awards & Recognition

HawkSearch won the following awards in the Enterprise Search category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2024

HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HawkSearch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative

14% Neutral

86% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 87

Social Network Awareness

Optical Character Recognition

Synonyms and Stemming

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

Results Sorting

Multi Format Support

Content Analytics

Content Aggregation

Search Query Parsers

Vendor Capability Ratings

Average 83

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Also Featured in...

Desktop Search

Score 8.0

View HawkSearch in this category (opens in a new tab)

HawkSearch Reviews

Hitesh M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Good product. Kudos!

Likeliness to Recommend

8 /10

What differentiates HawkSearch from other similar products?

Capture greater traffic

What is your favorite aspect of this product?

Drive conversion

What do you dislike most about this product?

Nothing to dislike. More innovation will be appreciated.

What recommendations would you give to someone considering this product?

Great product, increases order value & drive conversion.

Pros

Performance Enhancing
Continually Improving Product
Reliable
Efficient Service

Margaret M.

Role: Sales Marketing
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Love the functionality of this product

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

They are continuously building new features to stay current and make their product better.

What is your favorite aspect of this product?

The ease of use and understandable interface.

What do you dislike most about this product?

Nothing, it's great!

What recommendations would you give to someone considering this product?

Worth the cost!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Kelsey B.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Robust, easy to use search

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

I don't have experience with other products

What is your favorite aspect of this product?

Hawksearch is extremely effective and easy to use. Search tuning, pinning, boost and bury rules, synonyms, etc. make it easy to ensure users find what they need. Combining your own search tuning with the learning from popular results makes this a very powerful and effective tool.

What do you dislike most about this product?

In the beginning, I struggled to remember where to find specific features/functions in the back end because I did not use it very often. It wasn't immediately intuitive, so it took some time to get used to.

What recommendations would you give to someone considering this product?

This tool works best when at least one person, but ideally multiple people, have the bandwidth to explore the analytics and set up the customizations. Depending on your needs and your site, it doesn't require full-time management, but it's very helpful to routinely review the analytics and make adjustments based on the results and your internal team's usage and observations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HawkSearch

What is HawkSearch?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

HawkSearch Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love HawkSearch?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Network Awareness Indexing of organizational results in social media.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Desktop Search

HawkSearch Reviews

Hitesh M.

Good product. Kudos!

Likeliness to Recommend

Pros

Margaret M.

Love the functionality of this product

Likeliness to Recommend

Pros

Kelsey B.

Robust, easy to use search

Likeliness to Recommend

Pros

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Feature Ratings

Social Network Awareness

Optical Character Recognition

Synonyms and Stemming

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

Results Sorting

Multi Format Support

Content Analytics

Content Aggregation

Search Query Parsers

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization