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Gusto

Gusto

Composite Score
8.4 /10
CX Score
8.5 /10
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Gusto
8.4 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
88%
Conflict Resolution:
87%
Strategy & Innovation:
92%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

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3% Negative
5% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

91

Interactive Organizational Chart

90

Reporting and Analytics

90

Scheduling

90

Performance Management

90

Workforce Planning

88

Talent Management

88

Time and Attendance

88

Employee Record

87

Benefits Administration

85

Vendor Capability Ratings

Average 88

Ease of Implementation

92

Breadth of Features

91

Ease of Data Integration

91

Business Value Created

90

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

88

Ease of Customization

86

Vendor Support

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Gusto Reviews

Adar A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Provides Data Clarity

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is incredibly simple, ensuring all members have quick access to information. It provides clarity and transparency, and reduces objections.

What is your favorite aspect of this product?

Gusto makes the process of calculating work hours clear, allowing everyone to easily submit comments and inquiries. Its notifications are great and improve response time. I loved the efficiency of the dashboards, which clearly outline all the details.

What do you dislike most about this product?

There are no downsides at all. Gusto automates data collection completely, and the forms are great and easy for everyone to fill out.

What recommendations would you give to someone considering this product?

Gusto ensures accurate, error-free calculations and ensures adherence to due dates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shubham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Straightforward HR and payroll platform

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

Gusto is intuitive and easy to use right from the start. Implementation took just one day for my small team. For anyone who doesn't want to spend a lot of time on payroll and HR, Gusto makes managing, processing, and approving time, expenses, and benefits as easy as it gets. Plus, their software is visually appealing!

What is your favorite aspect of this product?

Gusto provides all the necessary features for efficiently managing HR and payroll for a small start-up, including employee and contractor management, federal and state reporting, benefits, and integration with accounting software. It was easy to set up, and processing payroll and renewing benefits is straightforward.

What do you dislike most about this product?

I use the basic version, and while there are some features I’d prefer to be more automated, I understand that I’m using the more budget-friendly option, and it still meets my needs.

What recommendations would you give to someone considering this product?

Gusto is simple to navigate and easy to use. I can always locate what I need within the system when handling payroll.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Acts with Integrity

Vishnu S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Streamlined HR and Payroll with Gusto

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

What sets Gusto apart from other similar products is its user-friendly interface combined with comprehensive HR and payroll management features. While many platforms focus primarily on payroll, Gusto goes beyond by offering an all-in-one solution for benefits administration, compliance, and employee onboarding. The platform’s automation capabilities, such as automatic tax filings and reporting, make it easy for small and medium-sized businesses to stay compliant without the headache of manual work.

What is your favorite aspect of this product?

My favorite aspect of Gusto is its simplicity and ease of use. The platform makes payroll processing feel effortless, and I really appreciate how it automatically handles tax calculations and filings. It saves so much time and reduces the risk of errors. Additionally, the way Gusto integrates payroll with employee benefits and compliance management is seamless, making it an all-in-one solution for businesses.

What do you dislike most about this product?

One thing I dislike about Gusto is the pricing structure, especially for smaller businesses or those just getting started. While the platform offers a lot of value, the cost can add up quickly, particularly if you want access to additional features like advanced reporting or more employee benefits options. It would be great to see a more flexible or tiered pricing model that makes it more accessible for businesses with tighter budgets.

What recommendations would you give to someone considering this product?

If you’re considering Gusto, I would highly recommend it if you're looking for an all-in-one solution for payroll, benefits, and HR management. It’s particularly great for small to medium-sized businesses that want to simplify their HR processes without needing a separate platform for each function. However, be mindful of the pricing, as it can get a bit expensive with additional features. I’d recommend exploring the pricing tiers carefully to ensure you’re selecting the plan that best suits your business needs.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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