Gusto Customer Reviews 2025 | SoftwareReviews

Gusto

Composite Score

8.4 /10

CX Score

8.5 /10

61 Reviews Write a Review

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What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation

2022

2021 Data Quadrant Gold Medalist

2021

7 Top Rated Capabilities

9 Top Rated Features

2021

Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 88%
Conflict Resolution:: 87%
Strategy & Innovation:: 92%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative

5% Neutral

92% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

Position Management

Interactive Organizational Chart

Reporting and Analytics

Scheduling

Performance Management

Workforce Planning

Talent Management

Time and Attendance

Employee Record

Benefits Administration

Vendor Capability Ratings

Average 88

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Benefits Administration

Score 7.7

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Gusto Reviews

Melissa M.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Gusto is the perfect payroll management system

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto has the best pricing out of all of the similar products that I evaluated.

What is your favorite aspect of this product?

I love how easy it is to run payroll twice a month and that I don't have to worry about filing any of my tax reports.

What do you dislike most about this product?

There is not one thing that I dislike about Gusto.

What recommendations would you give to someone considering this product?

Do not hesitate to use this product. It is so easy and cost-effective to use.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Taras L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

An easy and fast way to manage payroll

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is easy to use and easy for employees to access to view their payroll and tax information. Overall a great experience compared to some legacy products.

What is your favorite aspect of this product?

The design and friendliness to use along with ease of use. Pulling up payroll and tax records is easy with Gusto.

What do you dislike most about this product?

No dislikes, everything works well.

What recommendations would you give to someone considering this product?

This product is great for the startup community along with midsized companies. Your employees will find it easier to access their payroll information.

Pros

Effective Service
Saves Time
Client Friendly Policies
Helps Innovate

Todd R.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Good features, friendly interface, poor support

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

Gusto offers some great features and the user interface is much more manageable than some other services I've used. It offers a nice range of affordable extras for small business.

What is your favorite aspect of this product?

I love being able to manage both employees and contractors out of the service. Very easy to onboard both and very easy to manage them on a continuing basis.

What do you dislike most about this product?

My customer service experience has not been good. Although you get an automated acknowledgement when you submit a support request, it can a long time to receive a response from an actual human. And if you call, expect to wait on hold only to be told that someone will get back to you much later than you probably need.

What recommendations would you give to someone considering this product?

The price is right for a small business so it may be worth the customer service headaches. And the features really do satisfy most of our business needs. You just need to be willing to deal with the customer service headaches.

Pros

Security Protects
Reliable
Respectful

Cons

Less Effective Service
Less Efficient Service
Wastes Time

Gusto

What is Gusto?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Gusto Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Gusto?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Benefits Administration

Gusto Reviews

Melissa M.

Gusto is the perfect payroll management system

Likeliness to Recommend

Pros

Taras L.

An easy and fast way to manage payroll

Likeliness to Recommend

Pros

Todd R.

Good features, friendly interface, poor support

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Payroll Administration

Position Management

Interactive Organizational Chart

Reporting and Analytics

Scheduling

Performance Management

Workforce Planning

Talent Management

Time and Attendance

Employee Record

Benefits Administration

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training