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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
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Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Gusto, ideal for avoiding payroll problems

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

All the problems we had with payroll were solved with Gusto and its many functions and tools. It is a really intuitive tool and very comfortable to use. The payment management is very useful for payroll calculation and deductions, which avoids errors and mishaps.

What is your favorite aspect of this product?

I like it because it has very useful functions for the human resources department, such as benefits management, where you can manage all health and other benefits that we have for workers. You can make payrolls automatically or individually, if it is necessary to increase or decrease the salary of any employee.

What do you dislike most about this product?

The technical support did not provide much help when needed, so we had to get external advice. The reports could be more personalized, I think it only gives a general summary, without reporting important incidents. Everything else was excellent.

What recommendations would you give to someone considering this product?

A very useful tool to streamline the work of the human resources department, from payroll, to the time and attendance of workers. Its price is very affordable and I'm sure it will be of great help to companies of all sizes. Without a doubt it was a great investment.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Courtney K.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Simple, transparent payroll and benefits system

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Employees can access company updates, edit personal information, view pay stubs, and clock in and out using Gusto app. Easy to create performance reviews, feedback surveys, and monitor raises to align with the overall budget.

What is your favorite aspect of this product?

Gusto provides step-by-step guide on processing payroll for employees. It helps to accurately set up compensation for our workers.

What do you dislike most about this product?

What I dislike about Gusto is the lack of eSignature. This feature can be very helpful and can help avoid use of a third-party app to sign documents electronically.

What recommendations would you give to someone considering this product?

One reason I would recommend Gusto to any organization is the Gusto Cashout feature that allows employees to access funds before payday, based on estimated amounts they have already earned

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick T.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Pretty flawless

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Customizable reports and email reminders about running payroll. Customer service is very fast; i always get a response within 24 hours of emailing. Other powerful features include automated new hire reporting, digital paystubs and multiple pay schedules

What is your favorite aspect of this product?

Easy-to-use interface and step-by-step instructions for the onboarding process. It automatically saves fields so that i can come back and enter data later

What do you dislike most about this product?

The software updates were nit frequent but i appreciate that they were able to add the PTO requests feature in their last update

What recommendations would you give to someone considering this product?

Cloud-based tools like Gusto allow companies to stay agile and lean. It is easy-to-use and streamlines the payroll process

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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